British Columbia

Facebook to appeal class action lawsuit launched by Vancouver woman

Social-media giant Facebook says it will appeal a court ruling that will allow a Vancouver woman to launch a class action lawsuit saying the company used her image without her consent.

Debbie Douez liked a company to get information on it and wound up endorsing it to all her friends

B.C. lawsuit against Facebook

8 years ago
A Vancouver woman leading a class action lawsuit against Facebook says the company's user account settings violated the province's privacy act 2:48

Social-media giant Facebook says it will appeal a court ruling that will allow a Vancouver woman to launch a class action lawsuit against the company.

B.C. Supreme Court Judge Susan Griffin ruled yesterday that there is enough evidence to support allegations made by Debbie Douez that a Facebook advertising product used the names and images of members without their consent.

Griffin says the product, called "Sponsored Stories," included the names and images of members, an advertising logo and product information, which were sent to other Facebook members.

Griffin also says there's enough evidence to support allegations the company breached the province's Privacy Act.

The judge has suggested the parties arrange another hearing to address how class members will be notified, as well as any changes to the litigation plan.

Facebook says "Sponsored Stories" are no longer available to advertisers and the lawsuit has no merit.

Through the program, companies pay Facebook a fee so when their business is "liked" by users, that information is published to the users' friends as proof of their endorsement.

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Christoper Rhone, Douez's lawyer, argues no one should be able to use your likeness and name to endorse a product without your permission, claiming it violates B.C.'s Privacy Act.

"When their names and portraits are being taken, and put into advertisements for the gain of the company,  that's just wrong," Rhone said.

Douez wants compensation for being featured in Facebook's "sponsored stories," which allegedly used her name and profile photo in ads endorsing a company for which she had pressed the "Like" button. (CBC)

Douez, a Vancouver videographer, says that's exactly what happened to her. Two years ago she logged on to the Facebook site "Tough Mudders" and clicked on the "like" button because it was the only way to get more information on the fitness company's programs. She also "liked" Ocean Village Resort in Tofino.

The next thing she knew, her name and photo were popping up on her friends' Facebook pages endorsing the companies she knew little about.

Douez, who does some marketing work herself, says Facebook is going too far.

"I think there's a very fine line to providing a service and manipulating the public. And I think this is a situation where people are being manipulated and in particular, manipulated for commercial gain," she said.

Facebook says consent automatic

Facebook argues users automatically give their consent when they sign up, or when they click "like" or take so-called "social actions" on web pages. 

Time spent online and on social media can often create issues for some teens and their parents might not know, according to the counsellors. (CBC)

Some media reports have suggested you can "opt out" of endorsing sites, but Douez doubts that. 

"I did change my privacy settings. In fact, I had the tightest privacy settings that you could have in a profile," she said.

"Yet, in this particular case, you are not allowed to opt out."

In its ruling authorizing the lawsuit, Griffin says one of the key questions to be decided is whether B.C. users of social media websites run by a foreign corporation have the protection of the B.C Privacy Act.

"Given the almost infinite life and scope of internet images and corresponding scale of harm caused by privacy breaches, BC residents have a significant interest in maintaining some means of policing privacy violations by multi-national internet or social media service providers," Griffin writes in her 74-page decision.

Griffin says the central issue in the lawsuit is whether Facebook's terms of use and the online tools it provides its users constitute consent to use the person's name or portrait for advertising purposes.

Douez said other B.C. Facebook users are welcome to join the class action suit. 

On mobile? Click here to read the B.C. Supreme Court decision

With files from Eric Rankin and The Canadian Press