Phone services disrupted across B.C., but emergency calls still working
Customers, municipalities and RCMP non-emergency lines impacted by outages
Cellphone services for many British Columbians across the province, including local community services and RCMP non-emergency lines, were down for much of the day on Saturday and into Sunday.
Cellphone services, including LTE connection and calls, were interrupted across B.C. for customers with a number of different carriers, including Rogers, Telus, Bell and Fido.
Rogers Communications said a landslide damaged a fibre cable and caused the outage. Other carriers said they do not have specific details about what happened.
Into Sunday, Bell Canada was still experiencing disruptions with no estimated time of repairs. Issues include no service, disruptions placing and receiving calls, and dropped calls.
1/2 Damage to a third-party’s fibre line near North Bend yesterday afternoon has impacted calling for some Bell Mobility and Virgin Mobile customers in BC. Mobile data, text messaging and calls to 911 are not affected. However, some customers may be experiencing disruptions...—@Bell_Support
B.C.'s 911 service says emergency calls from all carriers are getting through, but it advises people to use landlines when possible. The non-emergency line to some B.C. RCMP detachments and to the Metro Vancouver Transit Police were impacted.
All Detachment non-emergency phone lines are operating again. <br><br>Service is restored to normal. <br><br>Thanks for your patience.—@nvanrcmp
Several municipalities in the Lower Mainland are reporting problems with their landlines and asking people to be in touch over email, instead.
Landline phones at the City are currently down. If you require assistance from Engineering & Public Works, please connect via email at email@example.com. We're working with Bell to resolve the issue. We apologize for any inconvenience. <a href="https://t.co/yOUt3bZjSr">pic.twitter.com/yOUt3bZjSr</a>—@cityofcoquitlam
Rogers Communications' customers reported issues with the cellular network across B.C., Alberta, Saskatchewan and Manitoba throughout the afternoon. Service with the carrier was restored mid-afternoon Saturday, a spokesperson with Rogers said.
Commercial internet remained down in the evening, impacting some organizations including the CBC News bureaus.