British Columbia·Video

BC Hydro website fails at worst possible time during windstorm

Jessica McDonald, BC Hydro President & CEO answers questions about why the BC Hydro website was down for the entire windstorm when people needed it the most.

BC Hydro president says organization is seeking answers from website provider TELUS

BC Hydro President and CEO explains why the BC Hydro website failed over the weekend of the windstorm. leaving customers further in the dark 2:17

BC Hydro was unable to update customers online due to a complete website failure that lasted the entire duration of Saturday's windstorm and continued through Sunday into Monday.

About 500,000 Hydro customers who lost power in the windstorm were unable to access the website for crucial updates.

In an interview with CBC's Andrew Chang, BC Hydro President and CEO Jessica McDonald says Hydro is looking to website provider TELUS for answers as well as an explanation for why backup plans didn't work. 

McDonald says that despite the problem, BC Hydro's crews did succeed in restoring power in a timely manner.

Watch video of the interview to see and hear more of the exchange between Andrew Chang and Hydro's president.

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