British Columbia·Go Public

Airbnb-Craigslist rental scam dupes Vancouverites out of $1,000

Sarah Bidner gave a $1,000 rental deposit to a scammer who claimed he owned a condo but had just rented it on Airbnb for the night.

Scammer pretends to own condo he booked on Airbnb, makes off with $1,000 deposits

Sarah Bidner gave a $1,000 rental deposit to a scammer who claimed he owned the condo, but had rented it on Airbnb. (CBC )

Sarah Bidner says she's "still in shock" after a longtime criminal bilked her out of $1,000 in a rental scam. 

Airbnb rental scam

7 years ago
Duration 1:50
Scammer pretends to own condo he booked on Airbnb, makes off with $1,000 deposits from Vancouverites

Bidner and her boyfriend Daryl McDonald had been looking to rent an apartment in Vancouver starting in March. They'd checked out "at least a dozen" places, but in a city with a vacancy rate hovering near zero per cent, competition was fierce.   

When Bidner and her boyfriend spotted an ad on Craigslist for a downtown Vancouver condominium, the young couple set up an appointment to see it right away. 

The fraudster rented an apartment in this Vancouver condo through Airbnb. (CBC)

Bidner says the man showing the condo was wearing jeans and a nice leather jacket and was clean cut.

"No red flags," she says.

The couple was so anxious to secure the condo, they e-transferred a $1,000 deposit to the man's bank account.

They never saw him again.

"It really opened my eyes to how you can just expose yourself so easily, without even knowing until it's too late," Bidner told Go Public.

The man claiming to own the apartment was 58-year-old Robert Reid.

Go Public confirmed Reid didn't actually own the condo, he had rented it for a single night on Airbnb, a website for people to list and rent lodging.   

He then posted a new ad he created on Craigslist, listing the condo for rent for $1,700 a month. 

Airbnb does not demand proof of identification

Although Airbnb has an option for potential renters to submit "verified" identification, such as a passport or driver's licence, the company does not require renters to provide any identification. 

All Reid supplied to sign up as a renter was a phone number and an email account. 

Two young British women have told Go Public that they, too, e-transferred $1,000 into his bank account believing they would be tenants in the same condo.   

They say they were suspicious enough to ask for his home address, but when they checked it later, it was the location for a nearby Money Mart.

Was one of Toronto's 'Most Wanted' 

Go Public has learned that a man with the same name and birthdate has been convicted of bilking dozens of potential apartment and condominium renters in Canada and the U.S. out of thousands of dollars over more than 25 years. 

Robert Reid, 58, in a recent Facebook photo and in 2004 when a Canada-wide warrant was issued for his arrest. (Facebook/CBC)

As far back as 1989, Reid posed as a real estate salesman in Ontario's Peel Region and fraudulently collected deposits for rental homes. 

Since then, he's been charged in a slew of incidents in Toronto, Vancouver and reportedly California, including rental fraud, credit card theft, car-jacking and assault. 

In 2004, he was one of Toronto's "Most Wanted" suspects and a Canada-wide warrant was issued for his arrest.

Last fall, Toronto police issued another warrant for his arrest, after 10 alleged victims said they were bilked out of thousands of dollars when Reid claimed he was the owner of a bungalow he was actually house-sitting.

Toronto Detective Avtar Ghuman calls Reid a "career criminal" and says sites like Airbnb, Craigslist and Kijiji are a playground for fraudsters.

"The internet has made it easy for him," Ghuman said. "He can just sit behind a computer screen and lure people in." 

'Sharing economy' helps scammers

Sunil Johal is policy director at the Mowat Centre, at the University of Toronto's School of Public Policy and Governance.

Last year, he co-authored a report on what's called "the sharing economy," when companies like Airbnb, Uber and Etsy informally connect individuals.

Photo of Sunil Johal in an office
Sunil Johal of the Mowat Centre says consumers are vulnerable to scammers in the trust-based 'sharing economy.' (CBC)

Johal says the sharing economy is a gold mine for scammers, because consumers can become vulnerable in a "trust-based marketplace."

"They can often let their guard down," Johal says. "They can think that this is the safe thing to do."

Johal says targeted regulatory measures may be needed as the sharing economy blooms.

As for Airbnb, Johal says the company should consider tightening a loophole that allows people to register as users without providing verifiable identification.

Airbnb says problems are 'rare'

Airbnb spokesman Nick Shapiro says problems for hosts and guests are "incredibly rare."

"The guest in this case has been permanently removed from our community," he said.

He says Airbnb doesn't require all people using the system to provide verified identification because not everyone has a passport or driver's licence.

Airbnb spokesman Nick Shapiro suggests users should use tools like Verified ID, but it's optional because not everyone has a passport or driver's license. (Nick Shapiro)

"If those people want to participate, you make it so they can," Shapiro said. "But if you want to make sure someone is who they say they are, we have a tool for you to do that." 

That tool — whereby users can click on something called "Verified ID" and submit official identification — is optional.

The website does offer tips and advice for consumers to avoid a poor experience.

Canadian Anti-Fraud Centre opens Airbnb-related files

The Canadian Anti-Fraud Centre has opened 94 files involving Airbnb since 2014 — consumer complaints from across Canada.

Many complaints are about payments made to fictitious Airbnb accounts.

Sarah Bidner has a word of warning about finding accommodations on the internet. 

"You don't really know who you're talking to," she says. 

"They can tell you anything. And so that's definitely changed how I feel and how I think. I'm not going to be as trusting on the internet."

Bidner and her boyfriend eventually did find an apartment to rent, recommended to them through an acquaintance.

Bidner and other victims have filed reports with the Vancouver police.

Phone calls, emails and texts to Robert Reid from Go Public were not returned.

Airbnb by the numbers

  • 33,000 Canadian listings
  • 2 million listings worldwide
  • 935,000 Canadian guests in the past year
  • 70 million guests worldwide

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Erica Johnson

Investigative reporter

Erica Johnson is an award-winning investigative journalist. She hosted CBC's consumer program Marketplace for 15 years, investigating everything from dirty hospitals to fraudulent financial advisors. As co-host of the CBC news segment Go Public, Erica continues to expose wrongdoing and hold corporations and governments to account.

With files from Enza Uda