British Columbia

B.C.'s 911 operators reach new agreement with employer

Emergency dispatchers across B.C. have reached a new collective agreement with their employer after 11 months of sometimes contentious bargaining.

Talks between E-Comm and CUPE Local 873 broke down in November

The new collective agreement with E-Comm includes pay raises for 911 operators. (E-Comm)

Emergency dispatchers across B.C. have reached a new collective agreement with their employer after 11 months of sometimes contentious bargaining.

E-Comm and CUPE Local 873 announced the deal Monday, saying it includes pay raises for 911 operators and support staff.

"We recognize and appreciate the critical role our employees play in emergency communications, and the valuable work they do every day keeping British Columbians safe," E-Comm CEO Oliver Grüter-Andrew said in a news release. 

E-Comm handles approximately 99 per cent of 911 calls in B.C.

The employer and the union began bargaining in April 2019, and moved into mediated talks in October. Those talks broke down in November, when the union said E-Comm appeared unwilling to address problems like low wages and poor working conditions. 

The new collective agreement is a result of binding interest arbitration than began in December.

With files from The Canadian Press

Comments

To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). Pseudonyms will no longer be permitted.

By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. Please note that CBC does not endorse the opinions expressed in comments. Comments on this story are moderated according to our Submission Guidelines. Comments are welcome while open. We reserve the right to close comments at any time.

Become a CBC Member

Join the conversation  Create account

Already have an account?

now