Erica Johnson

Investigative reporter

Erica Johnson is an award-winning investigative journalist. She hosted CBC's consumer program Marketplace for 15 years, investigating everything from dirty hospitals to fraudulent financial advisors. As co-host of the CBC news segment Go Public, Erica continues to expose wrongdoing and hold corporations and governments to account.

Latest from Erica Johnson

GO PUBLIC

Woman loses $340K in wire transfer scam — alleges 4 banks did little to stop it

A woman who lost her family’s life savings to scammers posing as Hong Kong authorities says she was “scared to death” and that four banks should have done more to protect her. A wire fraud expert says banks are obligated to make sure customers aren’t exploited and should do more to protect victims.
GO PUBLIC

Employees' claims of sales pressure spark shareholder lawsuit against TD Bank

A class-action lawsuit against TD Bank alleges employees were pressured to drive up profits by selling customers services and products that were unsuitable or unnecessary. That alleged culture, first reported by Go Public, caused TD stock to plunge and now shareholders want compensation.
GO PUBLIC

Edmonton woman out $320 as e-transfer fraudsters cash in during pandemic

Alysia Lok turned to e-transfers during the pandemic to keep her fledgling business afloat. She figured it was safe, since financial institutions market their ease and security. But when a fraudster intercepted a payment, Lok, like dozens of others who contacted Go Public, was out of pocket.
GO PUBLIC

Video captures patient crawling out of hospital after staff dismiss pleas for help

Medical staff at a Toronto hospital told a man complaining of excruciating leg pain that he was fine to go home — forcing him to crawl out of emergency. He believes a serious health disorder was ignored due to his mental illness, a problem mental health experts say is far too common.
GO PUBLIC

TD Bank charges $30,000 mortgage penalty to woman forced to sell home due to pandemic

An Ontario woman who lost her income in the pandemic says she was shocked when TD Bank demanded a $30,000 penalty for breaking her mortgage prematurely. An expert warns, as the COVID-19 crisis wears on, more homeowners will face hefty penalties when they can’t make mortgage payments.
GO PUBLIC

Telco customer sees internet bill more than triple during pandemic — and she's not alone

Customers who rely on cellular connections to access the internet say they're being hit with unfair overage fees when many are required to work and study from home. They want better price breaks and say promises to beef up high-speed access outside major cities haven’t resulted in action.

Big banks slammed for charging customers interest on interest for deferred mortgage payments

A Toronto couple says temporary relief has turned to anger after learning that deferring their mortgage payments amid the COVID-19 crisis will result in $7,400 in interest being added to the outstanding principal, which will then incur more interest over the life of their mortgage. All of Canada’s big banks are charging interest on deferred interest, which critics say means the banks are profiting in a time of emergency.

Air Canada charges couple extra $2,000 to get home from Chile during pandemic

Two senior citizens say they feel gouged by Air Canada after having to fork over an extra $2,000 to get earlier flights back from Chile. They and others say Ottawa needs to do more to fight inflated prices and an unwillingness among airlines to refund tickets amid the pandemic.
GO PUBLIC

Nursing home rationed diapers while residents suffered rashes, infections

A scathing complaint filed against top-level staff at an Alberta nursing home alleges administrators locked up diapers to limit their use while incontinent residents sat in urine-soaked pads, suffering from severe bladder and yeast infections, painful skin rashes and open wounds.
GO PUBLIC

Online banking agreements protect banks, hold customers liable for losses, expert says

An expert in contract law who analyzed the electronic banking agreements for BMO, CIBC, RBC, Scotiabank and TD says the contracts are "so one-sided” they need to be rewritten with third-party oversight to even the playing field for customers.

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