Erica Johnson

Investigative reporter

Erica Johnson is an award-winning investigative journalist. She hosted CBC's consumer program Marketplace for 15 years, investigating everything from dirty hospitals to fraudulent financial advisors. As co-host of the CBC news segment Go Public, Erica continues to expose wrongdoing and hold corporations and governments to account.

Latest from Erica Johnson

Stuck in bed 23 hours a day: What's wrong with home care in Canada and how another country changed course

Margot Algie suffers from a neurodegenerative disease and needs home care for all her daily activities. But she’s often only up for only one hour a day before another home care worker arrives to put her back to bed. A leading geriatrician says Canada needs to take a page from Denmark.
MARKETPLACE

She begged for help as husband struggled: Why home care is failing thousands while companies profit

Nearly one million Canadians rely on some sort of home care support, but a Marketplace investigation has found a shroud of secrecy around for-profit companies’ use of public funds. Critics say the broken system is providing substandard care – and sometimes no care at all – for those most vulnerable.
GO PUBLIC

Sleepless nights and no satisfaction: Buyers get runaround returning GhostBed mattresses

The online mattress industry is flourishing as the pandemic reorients people’s budgets. But hundreds of GhostBed customers say instead of sweet dreams, they’re having nightmares, fighting for refunds or exchanges on mattresses that sag.
Go Public

Enterprise dings woman who rented truck on sunny day more than $5,500 for hail damage

Enterprise Rent-A-Car customers say they were told many weeks after renting vehicles that they’re on the hook for damages, for which they say they’re not responsible. A consumer law professor says rental giants must tell customers about damage in a timely fashion and prove damage occurred during the rental period.
GO PUBLIC

Got something in self storage? What you need to know amid rising thefts

A Vancouver woman says she trusted a big self-storage company to keep her cherished belongings safe. Instead, they disappeared with no sign of a break-in. A security expert warns that theft at storage lockers is on the rise and says many companies don’t provide adequate protection.
GO PUBLIC

Banks blame customers duped by fake cheques in online job scams

Ivy Hotchkiss says she believed a fake cheque was real because the money initially showed up in her bank account, prompting her to e-transfer $3,500 to scammers. A consumer protection law professor says financial institutions should do more to protect customers.
GO PUBLIC

Civil suit alleges 2 Victoria real estate agents drugged and sexually assaulted their client

WARNING: This story contains disturbing details. A B.C. woman alleges in a civil lawsuit her two former real estate agents drugged and sexually assaulted her in their office. She says she decided to sue after interactions with the Victoria police left her distrustful of the criminal justice system.
GO PUBLIC

2 Victoria real estate agents deny drugging and sexually assaulting client

Two Victoria Realtors accused of sexually assaulting their client have filed a statement of defence, denying the allegations.
GO PUBLIC

Enterprise charges customer more than $3,300 for damage incurred after truck returned

Enterprise Rent-A-Car told a Toronto man he was on the hook for more than $3,300 for damage that happened after he dropped off a truck after hours. A consumer advocate and lawyer says car rental giants need to verbally spell out unexpected terms if they want them to be enforceable.
GO PUBLIC

$1,600 taken from customer's account — and her bank won't say why

A Vancouver woman wants to know why her bank, Tangerine, allowed $1,600 to be transferred out of her account and sent to another financial institution. Tangerine won’t tell her, or Go Public, and the fine print in most banking agreements means it doesn’t have to.

now