Twitter users can soon buy a blue checkmark 'just like the celebrities' for $8 a month
Experts have raised serious concerns about upending platform's verification system
Twitter has announced a subscription service for $7.99 US a month that includes a blue check now given only to verified accounts as new owner Elon Musk works to overhaul the platform's verification system just ahead of U.S. midterm elections.
In an update to Apple iOS devices available in the U.S., Canada, Australia, New Zealand and the U.K, Twitter said users who "sign up now" can receive the blue checkmark next to their names "just like the celebrities, companies and politicians you already follow."
But Twitter employee Esther Crawford tweeted Saturday that the "new Blue isn't live yet — the sprint to our launch continues but some folks may see us making updates because we are testing and pushing changes in real-time." Verified accounts did not appear to be losing their checks so far.
It was not immediately clear when the subscription would go live, and Crawford did not immediately respond to a message to clarify the timing. Twitter also did not immediately respond to a message for comment.
There is concern that anyone being able to get the blue check could lead to confusion and the rise of disinformation ahead of Tuesday's elections, but Musk tweeted Saturday in response to a question about the risk of impostors impersonating verified people — such as politicians and election officials — that "Twitter will suspend the account attempting impersonation and keep the money!"
Great question. Twitter will suspend the account attempting impersonation and keep the money! <br><br>So if scammers want to do this a million times, that’s just a whole bunch of free money. <a href="https://t.co/QUrxqb59I0">pic.twitter.com/QUrxqb59I0</a>—@elonmusk
"So if scammers want to do this a million times, that's just a whole bunch of free money," he said.
But many fear widespread layoffs that began Friday could gut the guardrails of content moderation and verification on the social platform that public agencies, election boards, police departments and news outlets use to keep people reliably informed.
The change represents the end of Twitter's current verification system, which was launched in 2009 to prevent impersonations of high-profile accounts such as celebrities and politicians. Before the overhaul, Twitter had about 423,000 verified accounts, many of them rank-and-file journalists from around the globe that the company verified regardless of how many followers they had.
Experts have raised serious concerns about upending the platform's verification system which, while not perfect, has helped Twitter's 238 million daily users determine whether the accounts they were getting information from were authentic. Current verified accounts include celebrities, athletes, influencers and other high-profile public figures, along with government agencies and politicians worldwide, journalists and news outlets, activists, and businesses and brands, and Musk himself.
"He knows the blue check has value, and he's trying to exploit it quickly," said Jennifer Grygiel, an associate professor of communications at Syracuse University and an expert on social media. "He needs to earn the trust of the people before he can sell them anything. Why would you buy a car from a salesman that you know has essentially proved to be chaotic?"
The update Twitter made to the iOS version of its app does not mention verification as part of the new "blue check" system. So far, the update is not available on Android devices.
Musk, who had earlier said he wants to "verify all humans" on Twitter, has floated that public figures would be identified in ways other than the blue check. Currently, for instance, government officials are identified with text under names stating they are posting from an official government account.
President Joe Biden's @POTUS account, for example, says in grey letters it belongs to a "United States government official."
Massive staff layoffs
The change comes a day after the company began laying off workers to cut costs and as more companies are pausing advertising on Twitter as a cautious corporate world waits to see how it will operate under its new owner.
About half of the company's staff of 7,500 was let go, tweeted Yoel Roth, Twitter's head of safety & integrity.
He said the company's front-line content moderation staff was the group the least affected by the job cuts and that "efforts on election integrity — including harmful misinformation that can suppress the vote and combatting state-backed information operations — remain a top priority."
Folks at Twitter past and present are strong and resilient. They will always find a way no matter how difficult the moment. I realize many are angry with me. I own the responsibility for why everyone is in this situation: I grew the company size too quickly. I apologize for that.—@jack
Twitter co-founder Jack Dorsey on Saturday took blame for such widespread job losses. He had two runs as CEO of Twitter, with the most recent stretching from 2015 into 2021.
"I own the responsibility for why everyone is in this situation: I grew the company size too quickly," he tweeted. "I apologize for that."
Musk tweeted late Friday that there was no choice but to cut the jobs "when the company is losing over $4M/day." He did not provide details on the daily losses at the company and said employees who lost their jobs were offered three months' pay as a severance.
Questions over content moderation
Musk also said Twitter has already seen "a massive drop in revenue" as advertisers face pressure from activists to get off the platform, which heavily relies on ad revenue.
United Airlines on Saturday became the latest major brand to pause advertising on Twitter, joining companies including General Motors, REI, General Mills and Audi.
Musk tried to reassure advertisers last week, saying Twitter would not become a "free-for-all hellscape" because of what he calls his commitment to free speech.
But concerns remain about whether a lighter touch on content moderation at Twitter will result in users sending out more offensive tweets. That could hurt companies' brands if their advertisements appear next to them.
UN High Commissioner for Human Rights Volker Turk on Saturday urged Musk to "ensure human rights are central to the management of Twitter." In an open letter, Turk said reports the company's whole human rights team and much of the ethical AI team were laid off was not "an encouraging start."
"Like all companies, Twitter needs to understand the harms associated with its platform and take steps to address them," Turk said. "Respect for our shared human rights should set the guardrails for the platform's use and evolution."
As new owner of <a href="https://twitter.com/Twitter?ref_src=twsrc%5Etfw">@Twitter</a>, <a href="https://twitter.com/elonmusk?ref_src=twsrc%5Etfw">@ElonMusk</a> has enormous responsibilities. UN Human Rights chief <a href="https://twitter.com/volker_turk?ref_src=twsrc%5Etfw">@volker_turk</a> shares some thoughts on what Musk needs to do to protect <a href="https://twitter.com/hashtag/FreeSpeech?src=hash&ref_src=twsrc%5Etfw">#FreeSpeech</a> and other rights too. (1/8)<br><br>Read 👉 <a href="https://t.co/8H34KhAn2v">https://t.co/8H34KhAn2v</a> <a href="https://t.co/AkiPcGknVX">pic.twitter.com/AkiPcGknVX</a>—@UNHumanRights
Meanwhile, Twitter can't simply cut costs to grow profits, and Musk needs to find ways to raise more revenue, said Dan Ives, an analyst with Wedbush. But that may be easier said than done with the new subscription program for blue checks.
"Users have gotten this for free," Ives said. "There may be massive pushback."
He expects 20 to 25 per cent of Twitter's verified users to sign up initially. The stakes are high for Musk and Twitter to get this right early and for sign-ups to work smoothly, he added.
"You don't have a second chance to make a first impression," Ives said. "It's been a train wreck first week for Musk owning the Twitter platform. Now you've cut 50 per cent [of the workforce]. There are questions about just the stability of the platform, and advertisers are watching this with a keen eye."