Telus must reimburse $2.6M in texting fees, court rules
Company may appeal ruling that could mean as much as $15 per customer
A Quebec court has ruled that Telus must reimburse customers more than $2.6 million for text messaging fees that the mobile phone carrier collected between 2008 and 2011.
The Quebec Superior Court ruling on a class-action suit against Telus says the Vancouver-based carrier unlilaterally changed the terms of contracts for 177,425 customers in Quebec and began to charge 15 cents per incoming text message.
If the ruling stands, each customer would be reimbursed about $15. Telus says it's reviewing the court decision and may appeal.
The company says it notified customers of the price change "well in advance" and offered the customers bundles with flat rates that included unlimited incoming texting.
The court said that under Quebec law, consumers must know exactly how much they will pay for services under a contract they have signed.