Sophia Harris

Business reporter

Sophia Harris has worked as a CBC video journalist across the country, covering everything from the start of the annual lobster fishery in Yarmouth, N.S., to farming in Saskatchewan. She now has found a good home at the business unit in Toronto. Contact: sophia.harris@cbc.ca

Latest from Sophia Harris

Some Shoppers Drug Mart staff say they're 'fed up' with pressure to push self-checkout

Several employees at Loblaws-owned stores said they've been pressured to push customers to use self-checkout. Loblaws said stores are reintroducing customers to the machines and that they can always go to a cashier instead.

Superstore, Shoppers Drug Mart customers say they were forced to use self-checkout

Some Superstore and Shoppers Drug Mart customers are upset after they say they were forced to use self-checkout to pay for their purchases. Owner Loblaws says it expects stores to always offer a cashier option.

How to cut the cost of your mobile phone bill and still call your friends overseas

Many Canadians complain that they're paying too much for their wireless phone plan. CBC News has provided some tips to help cut down the costs of your bill while still reaching out to all your friends.

'I feel cheated': Big telcos hike prices for $60 plans with 10 GB, sparking complaints

Telus, Rogers and Bell are each raising the price on their coveted $60 10 GB phone plans. The move has sparked complaints from customers who feel they were lured into a deal that no longer exists.

'They're bullying us': Bell cuts phone service to family struggling to pay surprise $1,800 bill

An Edmonton family is claiming unfair treatment after they got hit with a surprise $1,800 Bell phone bill for texting charges and then — when they couldn't afford to pay — Bell briefly cut their only phone service. Bell said it sent messages warning about expensive texts to the U.S. and reduced their bill by $200.

Machines vs. cashiers: Why shoppers are so divided over self-checkout

Where you stand on the self-checkout debate may be influenced by your age as well your view on whether the technology represents progress or a step backward as shoppers — aided by machines — do the work of cashiers.

Why some stores have pulled their self-checkout machines

While retail automation appears inevitable, at least a few Canadian Tire stores in Toronto, plus a grocery chain in the U.S. are bucking the trend: instead of adding more self-checkout machines, they’re removing ones already in place.

'It's just gouging': WestJet charges $30 checked bag fee in US dollars, sparking complaints

Some WestJet passengers are crying foul after getting hit with a $30 checked bag fee charged in U.S. dollars. The fee works out to about $40.

Millions of piracy notices coming to Canadians can no longer demand cash

Close to four years after its piracy-notice system took effect, the federal government has amended the rules to clarify that the notices can’t demand cash from Canadians.

'Where's my stuff?': Sunwing passengers waiting up to 10 days for luggage from direct flights

Some Sunwing passengers still haven’t received their luggage from flights taken the weekend of April 14. They say the long wait plus lack of information about their missing baggage is unacceptable.

Big telcos hike internet prices amid soaring demand, revenues

Telus, Bell and Shaw are all raising prices on select internet plans over the next few months. The hikes come on the heels of internet price increases by Telus, Shaw, Bell and Rogers in 2018.

Maker of bomb-defusing kids' game apologizes, halts sales after complaints

The company behind a bomb-defusing game for children has offered an apology following complaints from parents that it's inappropriate and insensitive. YULU also says it will stop shipping the item to North American markets.
Analysis

The best a man can get? Why some men are brushing off Gillette's ad campaign

Some men are outraged by a new Gillette ad about toxic masculinity because they're not used to males or masculinity being criticized in advertising.

'Horrendous' bomb-defusing game for kids sold at Walmart offends some shoppers

A kids' bomb-defusing game sold in Canada at Walmart has offended some shoppers who find it inappropriate. In the U.S., Target has already stopped selling the item following complaints.

Big telcos offer bonus-data deals but 3 provinces get the best bargains

The holiday season has sparked wireless wars amongst Rogers, Bell and Telus, which are all doubling the data on select phone plans. But not all customers are thrilled because of glaring regional price differences.