Sophia Harris

Business reporter

Sophia Harris has worked as a CBC video journalist across the country, covering everything from the start of the annual lobster fishery in Yarmouth, N.S., to farming in Saskatchewan. She now has found a good home at the business unit in Toronto. Contact: sophia.harris@cbc.ca

Latest from Sophia Harris

'Makes me angry': Big telcos' $10 service fees concern wireless customers and the CRTC

Canada's telecom regulator has joined angry customers in questioning the growing number of fees that wireless providers charge when people call customer service to make changes to their account.

Canada Border Services seizes lawyer's phone, laptop for not sharing passwords

A Canadian border officer seized lawyer Nick Wright's laptop and phone when he wouldn't hand over his passwords. The case highlights the growing concern over Canadian border officers’ powers to search travellers' digital devices.

Hamburglar strikes again, feasts on $2,000 in meals using customer's McDonald's app

Since February, fraudsters have infiltrated some customers' McDonald's app and run up big bills. In the latest case, a scammer ordered more than 100 meals after gaining access to a Toronto tech writer's app.
Analysis

How French's ketchup took a bite out of Heinz

French's sustained success in Canada is likely due to a combination of ingredients, including continuous free publicity and a Canadian-made ketchup that also offers a taste and price consumers find palatable.

WestJet passengers who scored $30 US baggage fee refund want to spread the word

Two WestJet passengers have received a refund after paying a $30 US fee to check their baggage. They discovered an error on their e-ticket receipt that stated the fee would be charged in Canadian dollars. Now they want WestJet to initiate refunds for all affected customers.

Sunwing fined $694K, must compensate passengers following last year's travel chaos

The Canadian Transportation Agency (CTA) has fined Sunwing $694,500 and ordered the airline to compensate passengers for the troubles they endured on numerous flights in April.

Doctor battles Bell's Virgin Mobile for six months over $2,400 bill she never racked up

For the past six months, Wing Sum Tang has battled Virgin Mobile over $2,400 in wireless charges she never racked up. After being contacted by CBC News, Bell determined that Tang isn't responsible because this is likely a case of mistaken identity.

A $5,000 Bell bill? Parents struggle with runaway wireless charges

Some parents recently hit with big wireless bills argue there should be more protections in place to help customers avoid unforeseen charges on plans they share with their teens. The big three telcos say they provide customers with online tools to help them closely monitor all lines in a phone plan.

Some Shoppers Drug Mart staff say they're 'fed up' with pressure to push self-checkout

Several employees at Loblaws-owned stores said they've been pressured to push customers to use self-checkout. Loblaws said stores are reintroducing customers to the machines and that they can always go to a cashier instead.

Superstore, Shoppers Drug Mart customers say they were forced to use self-checkout

Some Superstore and Shoppers Drug Mart customers are upset after they say they were forced to use self-checkout to pay for their purchases. Owner Loblaws says it expects stores to always offer a cashier option.

How to cut the cost of your mobile phone bill and still call your friends overseas

Many Canadians complain that they're paying too much for their wireless phone plan. CBC News has provided some tips to help cut down the costs of your bill while still reaching out to all your friends.

'I feel cheated': Big telcos hike prices for $60 plans with 10 GB, sparking complaints

Telus, Rogers and Bell are each raising the price on their coveted $60 10 GB phone plans. The move has sparked complaints from customers who feel they were lured into a deal that no longer exists.

'They're bullying us': Bell cuts phone service to family struggling to pay surprise $1,800 bill

An Edmonton family is claiming unfair treatment after they got hit with a surprise $1,800 Bell phone bill for texting charges and then — when they couldn't afford to pay — Bell briefly cut their only phone service. Bell said it sent messages warning about expensive texts to the U.S. and reduced their bill by $200.

Machines vs. cashiers: Why shoppers are so divided over self-checkout

Where you stand on the self-checkout debate may be influenced by your age as well your view on whether the technology represents progress or a step backward as shoppers — aided by machines — do the work of cashiers.

Why some stores have pulled their self-checkout machines

While retail automation appears inevitable, at least a few Canadian Tire stores in Toronto, plus a grocery chain in the U.S. are bucking the trend: instead of adding more self-checkout machines, they’re removing ones already in place.