Latest from Sophia Harris
California sues travel sites FlightHub, JustFly for 'swindling' customers and 'deceptive' fees
The state of California has launched a lawsuit against online travel agencies FlightHub and JustFly for alleged “unscrupulous business practices." The agencies' owner says the allegations are "unfounded."
'This is really upsetting': Inconvenienced airline passengers struggle to get compensation under new rules
Canada’s new air passenger protection regulations promise big compensation for denied boarding: up to $2,400. However, some passengers have found that they need to do battle with the airline to collect their cash.
Best Buy, Staples accused of 'urging' customers to pirate TV shows with devices sold in stores
Super Channel, a pay TV network, has filed a lawsuit against four Canadian retailers, including Best Buy and Staples, for allegedly selling "pirate devices" and teaching customers how to use them to pirate content.
'It's not acceptable': Air Transat, Swoop face investigations for possible passenger mistreatment
The Canadian Transportation Agency is investigating Air Transat and Swoop for possible mistreatment of passengers during recent flight disruptions.
Air Canada, WestJet, Air Transat, Porter hit with $45K in fines for violating new passenger protections
WestJet, Air Canada, Air Transat and Porter Airlines have been hit with fines totalling $45,000 for failing to properly display notices about passenger rights at various Canadian airports. The fines are the first monetary penalties doled out for violating Canada's new passenger protection rules.
Fitbit customers angry company ignored complaints after latest tech update ruined devices
Fitbit has acknowledged a recent software update for its Charge 2 fitness tracker ruined a "small subset" of devices, issuing a statement after a CBC News investigation and customers complained the company was ignoring the problem.
Better Business Bureau posts consumer alert for FlightHub, JustFly due to pattern of complaints
Online travel agencies FlightHub and JustFly are under scrutiny from the Better Business Bureau due to what the watchdog calls a pattern of complaints. Several customers interviewed by CBC News say they all had difficulty securing refunds for flights that didn't pan out.
Mom, daughter kicked off Air Canada plane, not told they're banned from airline until it was too late
A Quebec woman wound up spending nearly $8,000 in airline tickets to fly herself and her daughter home after Air Canada kicked them off a plane and then didn't immediately inform them that they were banned from future Air Canada flights.
'It's crazy': Chase Bank forgiving all debt owed by its Canadian credit card customers
American-owned Chase Bank has decided to forgive all outstanding debt owed by customers of its two Canadian credit cards that the bank retired last year. Affected customers can’t believe their luck.
'It was horrible': Sunwing passengers booked via FlightHub left stranded at the airport
Two Sunwing passengers who booked their flights using travel agency FlightHub found out at the airport that their flight no longer existed. Following a CBC News inquiry, Sunwing reimbursed the passengers, but didn't say who's to blame.
Air Transat passengers complain of 6-hour tarmac delay without air conditioning, food
Air Transat passengers said they endured a painful six hours with little or no food, scant information and often no air conditioning while their plane sat on a hot tarmac at an airport in Rome on Monday.
Plant-based eggs join meatless options at Tim Hortons
Tim Hortons is testing an eggless, vegan omelette with customers. If it's a hit, the product will join the growing number of plant-based fast food items being served up to meet a demand for less meat.
Beyond Meat says its burgers are healthier than beef. Health experts aren't so sure
Beyond Meat markets its plant-based burger as a healthier alternative to meat, which is associated with certain health risks. But some experts say the data doesn't exist yet to show that a processed plant-based patty trumps beef.
Expedia customer fights for $1,000 refund after being mistakenly told his flight was cancelled
Customer Ian McGrath battled Expedia for almost four months to get a refund for a flight he was incorrectly told was cancelled. After CBC News sent an inquiry, Expedia refunded the money but says it's not to blame for the mishap.
30 cancelled Swoop flights leave customers bitter. Will passenger rights coming Monday help?
The abrupt cancellation of 30 Swoop flights is the latest incident to spark numerous customer complaints. New regulations rolling out, Monday promise to make life easier for disgruntled travellers — but the new rules also face a court challenge.