Fair & Lovely to rebrand; Air Canada to allow more COVID refunds: CBC's Marketplace Cheat Sheet
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Unilever drops 'Fair & Lovely' name — but not the product
Unilever is making big headlines this week for removing the words "fairness," "whitening" and "lightening" from its products, which include Fair & Lovely — an extremely popular cream, especially in the South Asian community.
In a release, the company announced it's going to drop that name in the next few months and wrote: "We recognize that the words 'fair,' 'white' and 'light' suggest a singular ideal of beauty that we don't think is right and we want to address this."
The company has come under fire for its hypocrisy in the last few weeks as the Black Lives Matter movement has grown to include reviews of systemic racism across many corporations.
As we reported in a recent investigation, skin lighteners are a growing global business expected to reach more than $31 billion US by 2024. Marketplace found that skin-lightening products from some other brands contained dangerous and unlisted ingredients, including mercury and hydroquinone. Read more about the upcoming name change.
Air Canada now says some passengers entitled to refunds
The company has quietly changed its refund policy to allow some customers whose flights were cancelled due to the COVID-19 pandemic to recoup their cash — but not passengers whose trips originated in Canada.
Customers with flights originating in the European Union, Switzerland and Iceland are now "entitled to receive a refund" due to the pandemic, states a document posted to Air Canada's website on June 15.
Many Canadians have expressed frustration at Air Canada's decision to offer credits instead of refunds for a majority of COVID-related flight cancellations. Read more about the policy change.
Declining cash use is hurting society's most vulnerable
As more businesses ban or recommend against paying with cash, people whose livelihoods depend on it are struggling. That includes many people who live and work on the street, like panhandlers, street musicians and performers — many of whom are paid with cash and don't use bank accounts or credit cards. "It's going to again marginalize and exclude them from civil society," said Jeff Karabanow, a social work professor at Dalhousie University in Halifax. Read more about cash use during the pandemic.
Could a 4-day work week become the new normal?
COVID-19 has changed the way we work already, but will it change the work week, too? Some businesses are considering adopting a shorter week, arguing that employees are more productive when they work less. The Nova Scotia community of Guysborough has already adopted a four-day week, and so far, so good. Read more about how the town is faring.
What else is going on?
Housing market recovery will be uneven across the country: CMHC report
In cities where the industry lends itself better to working from home, the recovery may be less difficult.
Amazon's carbon footprint rose 15 per cent despite green initiatives
The amount of CO2 Amazon emitted in 2019 was the equivalent of 13 coal-burning power plants running for a year.
New rules could lengthen wait for nursing home beds
New admissions in Ontario must be placed in rooms with no more than 2 beds
McDonald's ends Beyond Meat burger trial in Canada with no set plans for a plant-based option
A trial run by McDonald's of a plant-based burger has ended, with no plans to add the burger to the menu permanently.
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Have you had success fighting for a refund?
Last month, Marketplace brought you the story of Joanna Banasik, a woman fighting to get more than $3,000 back after Air Canada cancelled her trip to Hawaii. Her credit card issuer, PC Financial, opened a dispute to reverse the charges after initially refusing her request.
When she followed up with the bank earlier this month, she got some unexpected news: Air Canada failed to respond within 45 days, so the money would be returned.
"I was really surprised, to be honest," she said. "It was a lot of money. So I definitely think it was worth it."
Banasik has some advice for those considering the credit card dispute process: "Don't give up. Just keep fighting for your money."
Have you had success fighting for a refund from your airline? Email us at email@example.com.
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