Nursing home deaths, Red Bull lawsuit: CBC's Marketplace consumer cheat sheet

CBC's Marketplace rounds up the consumer and health news you need from the week, including coroners sounding the alarm on nursing home staffing, the Red Bull settlement payout and a Better Business Bureau consumer alert for FlightHub and JustFly.

Newsletter: Consumer and health news you need from the week

Three deaths at the Résidence de l'île nursing home in Gatineau prompted two coroners' investigations. (iStock)

Miss something this week? Don't panic. CBC's Marketplace rounds up the consumer and health news you need.

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Coroners sound alarm on nursing home staffing

Coroners who investigated three deaths at a Gatineau, Que., nursing home say the lack of personnel and qualified employees is having an impact on the health system. The deficiencies have prompted the coroners to call for an investigation by Quebec's nursing oversight body. In a previous investigation, we took hidden cameras into an Ontario nursing home to see how staffing shortages could affect patient care.

Toyota customers fuming over missing parts

Toyota owners coast to coast have been left in the dark about when parts needed to repair their vehicles will arrive. The company says the issue has been caused by a "planned systems transformation to provide an improved overall customer experience."

Catrina Brown of Halifax said she has waited two months for her Toyota to be repaired because the collision centre can't get parts from the company. She is shown here with a rental car. (Robert Short/CBC)

Red Bull settlement payout

You could be entitled to up to $10 in compensation thanks to a class-action lawsuit against Red Bull. The company allegedly "failed to inform consumers of the inherent dangers concerning the ingestion of its caffeinated energy drinks," according to a consumer rights law firm. Canadians have until mid October to make a claim.

Canadians who consumed or bought a Red Bull energy drink between Jan. 1, 2007 and July 23, 2019, could be entitled to up to $10 in compensation. (Simon Dawson/Reuters)

Warning about FlightHub, JustFly

Following a CBC News story about complaints against online travel agency FlightHub, the Better Business Bureau now says FlightHub and sister company JustFly generated nearly 800 customer complaints over the past 12 months. The business watchdog says many of the complaints are similar.

Adrian Dywan of Niagara Falls, Ont., got his money back plus gift certificates from FlightHub after CBC News contacted the online travel agency about the invalid ticket he purchased on the site. (Submitted by Adrian Dwyer)

Canada's noisiest restaurants: Take our survey

We want to hear about Canada's noisiest restaurants, and we need your help. Take our brief survey here.

What else is going on?

The latest in recalls

Are you the ultimate bargain hunter?  

Marketplace is looking for families or friends who are about to plan a vacation together. Do you know how to spot extra charges or hidden fees? Do you think you are a good negotiator? Perhaps you have what it takes to compete against other Canadians on Marketplace's vacation challenge. If you want to show our producers how you can beat the fees and get the best vacation deal, please email

Heading to the U.S. soon? 

Want to be prepared for any hidden or unexpected fees that may pop up along the way? We're looking for outgoing group to be featured in an upcoming episode. Email

What should we investigate next?

Our television season has wrapped, but you can catch up on previous Marketplace investigations on CBC Gem. From scams and misleading marketing claims to products and services that could put your health at risk, we are working on bringing you brand-new investigations this fall. If you have a story you think we should be covering, email us:


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