Business

Laurentian Bank phasing out tellers at most branches as of Monday

An era is about to end at the Laurentian Bank with customers no longer having access to teller services as of Monday in almost all of its branches.

6 rural locations will still have them for now, but every other location will no longer

Thirty-one of 91 locations have already eliminated their tellers, and almost all of the remainder will do so next week. (Christinne Muschi/Reuters)

An era is about to end at the Laurentian Bank with customers no longer having access to teller services as of Monday in almost all of its branches.

Six rural locations will continue to offer these services until September.

The changes are part of a plan that began in 2016 to offer only branch-level financial advice by the end of 2019. Thirty-one of 91 locations have already eliminated their tellers.

Spokeswoman Helene Soulard says Canada's seventh-largest bank began to warn customers more than four months ago about the change that will result in the elimination of 350 positions.

Laurentian wants customers to use automatic tellers and online banking, but it still doesn't offer an app.

Acrimonious negotiations with about 1,200 unionized employees ended in March when 81 per cent of workers accepted the bank's contract proposal.