Twitter isn't biased and Facebook's getting better at fighting trolls, tech execs tell lawmakers today
Technology companies face questions over abuse and misinformation on their platform
Top executives from Facebook Inc. and Twitter Inc. are defending their companies at U.S. congressional hearings today over what lawmakers see as a failure to combat continuing foreign efforts to influence U.S. politics.
Facebook chief operating officer Sheryl Sandberg, who testifed alongside Twitter chief executive Jack Dorsey, will acknowledge to the Senate Intelligence Committee that the company was too slow to respond to Russian efforts to interfere in the 2016 U.S. election and American society, but insist it is doing better.
"We've removed hundreds of pages and accounts involved in coordinated inauthentic behaviour — meaning they misled others about who they were and what they were doing," Sandberg said in written testimony released on Tuesday.
Facebook, Twitter and other technology firms have been on the defensive for many months over political influence activity on their sites as well as concerns over user privacy.
Before the hearing, U.S. President Donald Trump, without appearing to offer any evidence, accused the companies themselves of interfering in the upcoming U.S. midterm elections in November, telling the Daily Caller that social media firms are "super liberal."
Trump told the conservative news outlet in an interview conducted on Tuesday that "I think they already have" interfered in the Nov. 6 election. The report gave no other details.
Executives from the companies, which have repeatedly denied any political bias, have traveled to Washington several times to testify in Congress, including 10 hours of questioning of Facebook chief executive officer Mark Zuckerberg over two days in April.
The Senate Intelligence Committee has been looking into Russian efforts to influence U.S. public opinion throughout President Donald Trump's presidency, after U.S. intelligence agencies concluded that entities backed by the Kremlin had sought to boost his chances of winning the White House in 2016.
Moscow denies involvement, and Trump — backed by some of his fellow Republicans in Congress — has repeatedly dismissed investigations of the issue as a partisan witch hunt or hoax.
Some Republicans have also charged social media companies with bias against Trump and other conservatives. Twitter's Dorsey was to follow his Senate testimony on Wednesday morning with an appearance at an afternoon hearing looking at that issue in the House of Representatives.
Dorsey told the House Energy and Commerce Committee that Twitter "does not use political ideology to make any decisions," according to written testimony also made public on Tuesday.
Trump faulted Twitter on July 26, without citing any evidence, for limiting the visibility of prominent Republicans through a practice known as shadow banning.
....results on “Trump News” are from National Left-Wing Media, very dangerous. Google & others are suppressing voices of Conservatives and hiding information and news that is good. They are controlling what we can & cannot see. This is a very serious situation-will be addressed!—@realDonaldTrump
Last week, Trump accused Google's search engine of promoting negative news articles and hiding "fair media" coverage of him, vowing to address the situation without providing evidence or giving details of action he might take.
Republicans control majorities in both the Senate and House, but the House's approach to the election issue has been far more partisan than in the Senate.
In the Senate, both the Republican intelligence committee chairman Richard Burr and Democratic vice chairman Mark Warner said they called Wednesday's hearing to press the social media companies to do more.
They also asked Google to send a top executive to testify, but declined its offer to dispatch chief legal officer Kent Walker rather than Alphabet CEO Larry Page, saying it wanted a top corporate decisionmaker.
Google did release written "testimony" from Walker ahead of the hearing, even though he was not expected to appear. Like Sandberg, Walker said in his statement that the company was taking the issue of foreign interference in politics very seriously.
A committee spokesperson said Walker's "commentary" was not testimony, adding: "We wish his enthusiasm for participating in the company's public hearing extended to his company's senior leadership, and that they were willing to answer the committee's questions."