CP Rail train conductor speaks out on her firing after Banff derailment

Questions are being raised about whether railways are providing enough training for workers who operate trains.

Questions are being raised about whether railways are providing enough training for conductors

Video: Train conductor remembers the Banff derailment and how she was not prepared to properly react and respond.

9 years ago
Duration 1:48
The train conductor involved in the Banff derailment speaks out about her training.

Stephanie Katelnikoff was operating a train near Banff, Alta., in December, when it derailed. It was her second trip as a conductor for Canadian Pacific Railway, an incident that has raised questions about the training of conductors.

I wasn't thinking. I was in utter shock. Totally ill-prepared to find something like that.— Stephanie Katelnikoff, former conductor

The 25-year-old says the derailment was not her fault and that her training didn't teach her how to react in the event of a derailment. She also alleges the derailment was the reason she was fired from the railway.

On Dec. 26, 2014, 15 cars carrying grains and fly ash, a material used to make concrete, went off the track west of the tourist town in Banff National Park.

"I wasn't thinking, I was in utter shock. Totally ill-prepared to find something like that," says Katelnikoff. "It put me in a bit of a panic because it was only my second trip and I was already just anxious to be on the train by myself, let alone deal with a derailment." 

Stephanie Katelnikoff claims she was fired by Canadian Pacific Railway because her train derailed, but denies she was to blame. (CBC)

Canadian Pacific says training usually takes about six months, but documents show Katelnikoff was working alone as a qualified conductor less than five months after she was hired.

Katelnikoff was hired by CP in late July and entered the company's training program. Katelnikoff says she received four weeks of classroom training, before 13 weeks of on the job training. She says that included six weeks in the rail yard and seven weeks on trains travelling from Calgary to both Red Deer and Field, B.C. 

"Even just a few extra weeks would have been beneficial," says Katelnikoff. "I felt anxious to be out by myself, after what training I had. I did not feel like I was adequately trained. I felt like I was rushed through the training."

She says she was promised first aid training, but never received any. 

Katelnikoff claims CP dismissed her because of the derailment. The Transportation Safety Board has not yet released the results of its investigation.

CP initially refused to comment on Katelnikoff, even after she agreed to waive her privacy rights. In a statement late Monday afternoon, CP spokesman Jeremy Berry said that Katelnikoff was let go for a number of reasons.

"Ms. Katelnikoff was not dismissed for one single issue, she was dismissed because of a number of events over her six-month probationary period."

CP also said that Katelnikoff was not alone on the train, but working with an experienced engineer. 

However, the conductor is the crew member responsible for operation of the train.

Training shortfalls

Railways are in charge of training and qualifying their own workers to operate trains. The companies create their own training programs and administer their own tests. 

If you mishandle that locomotive ... you could have catastrophic effects with that train.— Railroader Rick Rutledge

Railroaders need to learn a vast amount of knowledge covering rules and regulations, air-brake systems, locomotives, train track structures and signals.

There are significant safety concerns regarding ill-prepared workers, since the trains haul products such as chemicals, fertilizer, oil and other hazardous materials throughout the country. 

"When you are running that train, if you mishandle that locomotive, if you mishandle the air-brake system, you could have catastrophic effects with that train," says Rick Rutledge, a former railroader with 30 years of experience. "I have seen conductors that have only a couple years' experience that have gone into training to be an instructor, and that, in my view, is not quite enough experience to be doing that." 

Rick Rutledge trained locomotive engineers at BC Rail and CN Rail. (CBC)

Rutledge would recommend workers receive at least six months of on-the-job training before operating a locomotive by themselves. Rutledge trained locomotive engineers at BC Rail and CN Rail. If Katelnikoff received 13 weeks of on-the-job training, he says, that was not enough.

"You should be with somebody considerably longer to start to get the craft, because you are dealing with a very unforgiving environment," says Rutledge. "You are dealing with rolling steel and it only takes one mistake and that person can lose a limb or worse."

Canadian Pacific workers load trains in the Alyth Yard in Calgary. (CBC)

Rutledge says railroads likely want to reduce the amount of training to save time and money.

"With the railroads, its either feast or famine. When they are busy, they need people and they need them now. So they put them through the training program, and they try to get them out on a train as quickly as they can to serve the customer. But you run the risk of them not having the experience they need and you start to cut corners."

Rutledge is concerned about the quality of training offered by railways and whether that will lead to another railway disaster on the scale of Lac-Mégantic. Part of the problem, he says, is a lack of oversight by federal regulators. During his time at CN, he says, only once did an inspector come aboard his train.

"They didn't even ask to see my ticket or see if I was qualified to run. So I think the federal government has to step up, and not just check a box, but start looking at what these railroads are doing instead of letting them police themselves all the time."

Injury and termination

The Banff derailment was Katelnikoff's last trip with CP. She worked a few days at the rail yard in Calgary before she was fired. She was still on probation.

In Banff, after she had left the locomotive to see the derailment, she breathed in fly ash dust. A doctor ordered her not to return to work, until the pain in her lungs subsided.

"My paperwork didn't tell me it was hazardous. It was listed as a non-hazardous commodity," claims Katelnikoff. "I think my termination was unfair and based on incorrect facts. And I feel my termination was a lot to do with the derailment, and I think it had something to do with the fact I claimed an injury."

Fly ash can cause respiratory tract irritation and skin burns.

Katelnikoff is asking her union to file a grievance for wrongful dismissal. (CBC)

The letter CP gave to Katelnikoff lists several reasons for her firing, all of which Katelnikoff disputes.

One of the rules she broke was speaking to the media. Katelnikoff contacted a newspaper photographer to see if she could acquire a picture of the derailment.

Katelnikoff plans to file a grievance through her union for wrongful dismissal.

Industry response

CP declined CBC's interview requests. In a statement, the railway says it has a vigorous training program for all new hires that includes classroom, hands-on learning, on-the-job training, and several exams. CP also says it meets all related federal regulations.

The Railway Association of Canada said it does not see any problems with the current training programs for conductors or locomotive engineers.

"We don't have any concern because the regulator doesn't have any concern," said Gerald Gauthier. "If Transport Canada were of the opinion that those training programs are not adequate, Transport [Canada] could do something."

"In your job, you are qualified and do your job, but you feel you should know more. It doesn't mean you are not qualified for your job. You might have a personal perception, that you would need additional training, but the minimum standards for your position are determined by the railways."

Transport Canada declined our interview requests.

In a statement, Transport Canada says railway companies are responsible for establishing employee training programs for locomotive engineers. Transport Canada monitors the railways for compliance with regulations and takes appropriate action, as needed, it says. 


Kyle Bakx

Business reporter

Kyle Bakx is a Calgary-based journalist with the network business unit at CBC News. He files stories from across the country and internationally for web, radio, TV and social media platforms. You can email story ideas to