Business

Bell customers report phones wrongly fell back 1 hour this weekend

Some Bell customers reported that their smartphone fell back an hour over the weekend, a week before the end of daylight time.

Company says the issue has been resolved

It's not clear how widespread the accidental time change is or why it happened, but Bell says it is now fixed. (Sean Gallup/Getty Images)

Some Bell customers reported their smartphone fell back an hour over the weekend, a week before the end of daylight saving time, but the company says the problem has been fixed.

"The issue has been resolved," Bell told CBC News in an emailed statement.

"The update will be done automatically but customers may need to either reboot their phones or go on airplane mode to trigger the time change. We'd like to thank everyone for their patience."

It's not clear how widespread the issue is or why it happened. Some customers of Virgin Plus, which is owned by Bell, were also affected.

Clocks are supposed to "fall back" by one hour at 2 a.m. ET on Sunday, Nov. 7 this year, due to the end of daylight saving time.

Add some “good” to your morning and evening.

A variety of newsletters you'll love, delivered straight to you.

Sign up now

Comments

To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). Pseudonyms will no longer be permitted.

By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. Please note that CBC does not endorse the opinions expressed in comments. Comments on this story are moderated according to our Submission Guidelines. Comments are welcome while open. We reserve the right to close comments at any time.

Become a CBC Member

Join the conversation  Create account

Already have an account?

now