Sophia Harris

Business reporter

Based in Toronto, Sophia Harris covers consumer and business for CBC News web, radio and TV. She previously worked as a CBC videojournalist in the Maritimes where she won at Atlantic Journalism Award for her work. Contact:

Latest from Sophia Harris

More complaints Air Canada, WestJet unfairly denying passengers compensation

Amid this summer’s airport chaos, there’s growing frustration from passengers who say they’re being unfairly denied compensation for flight disruptions.

Customers cry foul as Air Canada, WestJet deny certain compensation claims despite new directive

The Canadian Transportation Agency recently clarified that, in general, airlines can’t deny passengers compensation for flight disruptions caused by crew shortages. However, the clarification has only ignited fury for some passengers who have since been denied compensation — due to crew shortages.

Toronto's Pearson airport has a PR problem: It's known as the worst airport in the world

Following mass complaints about line-ups, flight disruptions and missing baggage at Pearson International Airport, some tourism groups fear travellers may choose to bypass Toronto.

Ottawa admits some travellers were incorrectly told to quarantine due to ArriveCAN app glitch

Following a CBC News investigation, Ottawa has confirmed that, due to a glitch with the ArriveCAN entry app, some travellers who recently entered Canada were sent erroneous notifications instructing them to quarantine.

More Air Canada, WestJet passengers baffled by reasons for denied compensation

The recent travel chaos at some Canadian airports has led to a spate of flight delays and cancellations. And that has sparked a spate of complaints from passengers that some airlines are providing suspect reasons why they were denied compensation for flight disruptions.

Missing baggage adds to chaos at Canadian airports

As airlines and the federal government race to address long lines and delays at airports, some travellers are pointing out another major problem — missing luggage.

Non-binary passengers call out airlines for not offering a 3rd gender option when booking flights

Non-binary Canadians are upset many Canadian airlines still don't offer passengers a gender-neutral "X" option when booking flights online. Instead, they must choose male or female. The airlines are promising change.

Montreal couple forced into 14-day quarantine for failing to fill out ArriveCAN entry app

Canadians Ron Daymond and Evelyn Herskovitz were ordered to quarantine for 14 days for failing to fill out the ArriveCAN app at the land border. Some politicians argue it’s time to drop the app, because it creates hurdles for travellers and hampers tourism.

Soaring fuel prices hamper Canadians' long-awaited travel plans

After two years of lockdowns and travel restrictions, many Canadians are eager to travel. But while travellers no longer have to worry about a Covid-19 test to return home, they face a new hurdle: skyrocketing fuel costs.

Amazon pulls sexually explicit childrenswear from its Canadian site following complaint

Amazon has pulled several children’s clothing items displaying the sexually explicit message "I love c--k" from its Canadian e-commerce website, following a CBC News investigation.