BROADCAST DATE : Mar 22, 2019

When Airbnb goes wrong: Cancellations and covert listings

We investigate some of the most common complaints about the world's largest home sharing platform, from last minute cancellations to concerns over community and even the great lengths one condo board is going to keep short term renters from moving in next door. We also go undercover to check out 'covert' Airbnbs — what happens when you book a stay only to be asked to lie and sneak around in a building where Airbnb is not welcome? Plus after we start asking Airbnb about one Albertan who was out $6000 after a last minute cancellation, he gets a full refund.