Hospital & company statements

As part of our investigation, Marketplace conducted on-camera interviews with spokesmen from Toronto's Hospital for Sick Children and B.C.'s Fraser Valley Health Authority. We received written statements from two others, as well as Impark, which manages parking services at many Canadian hospitals. Click the link below to jump to the corresponding statement.


Impark provides a number of services under contract to hospitals in Canada, and these services include a wide range of value added responsibilities. In the vast majority of cases, the issue of "revenue growth" is not the primary focus for a hospital client. With parking being a limited resource, the priorities are typically centered on control of parking spaces, and ensuring that demand is optimally managed such that spaces are available for hospital staff, patients and visitors, as required.

In some provinces, including British Columbia, Impark does offer its patrol staff a small incentive, in the form of a commission, to issue accurate violation notices. A commission is not paid on any notices that are written in error, and this system allows us to monitor the quality of notices written. The incentive is an insignificant portion of a patroller's wage, and a typical patroller in B.C. will derive less than 2% of his salary from commissions.

The patroller who indicated that enforcement revenue went to the hospital does not have access to information about where the revenue goes, and is therefore not qualified to comment on this issue. I can confirm that in a typical hospital contract, enforcement revenue is retained by Impark, however, in a similar way, Impark is entirely responsible for the costs associated with the enforcement program.

These costs include the wages, vehicles, gasoline and other expenses associated with the patrol, the costs of maintaining a call centre handling disputes and inquiries, and administrative expenses that include a fee of $6 per vehicle license plate search with the Province of B.C., whether the violation notice is ultimately paid or not. This arrangement allows us to offer clients such as hospitals the services associated with enforcing an efficient 'pay and display' revenue collection system, without the hospital incurring the burden of risk associated with these additional expenses.

I trust this clarifies the issues you raised, but should need anything further, please let me know.

Julian Jones
Senior Vice President, Business Development

Ontario Hospital Association

Credit Valley Hospital