Company statements: Consumer profiling

We approached the companies featured in our investigation on consumer racial profiling for their response. Here's what they told us:

Best Buy:

We do not tolerate discrimination in our stores. These allegations go against everything we expect from our employees and everything we stand for as a company. We train and expect our employees to be respectful of people of all backgrounds.

Shoppers Drug Mart

Shoppers Drug Mart is committed to diversity and to being inclusive, equitable and accessible in our interactions with each other and with our customers.  Each store is owned and operated by an independent pharmacist-owner. Diversity training is made available to all pharmacist-owners to educate their staff.

Any allegations of this nature are taken very seriously. We are currently looking into the footage of the alleged incident that took place in the Regina store location and will take appropriate action, if necessary.On a separate matter, the actions of the store employee described in the Ontario Human Rights Tribunal case that you referenced, do not reflect the core values of Shoppers Drug Mart. Our understanding is that this employee is no longer employed at that store location.


Respect for the individual is a core value at Walmart. We have a zero tolerance policy when it comes to discrimination and are fully committed to an environment free of discrimination for our associates, customers, and suppliers. Our policy is that no associate may monitor or conduct surveillance of a person in a Walmart store based solely on a legally protected status  including race, ethnicity, religion, sex, age, disability, sexual orientation, gender identity or expression.