Canada’s Dumbest Charge: Ticketmaster fees


Why Lauren thinks that Ticketmaster fees are Canada's Dumbest Charge:
“It feels like this big-time company, who has very little competition whatsoever, can gouge you just because they can.”

Who gets dinged:
On top of the ticket price you pay for an event, Ticketmaster charges a convenience charge and, for customers who order online or by phone, an order processing fee. These fees vary depending on a number of factors including the artist, venue and promoter. Marketplace checked four major concerts in the Toronto area and found convenience fees that ranged from $9 to $17.75.

How the company justifies the fee:
Here’s what Ticketmaster told Marketplace: “We have the most complex ecommerce environment on the planet and our platform is used by venues to manage the ticket inventory on behalf of the team, promoter and/or artist. If a fan prefers, they can purchase tickets from the box office directly or through resale sites and often these purchases come with varying ticket prices and service levels.”

Agree or disagree with Lauren? Tell us why in the comments below: