Marketplace shared its findings with Bloomex, including photos and general delivery locations of the orders Marketplace made the company said it needed more details to give a full response.
However, it did tell us:
"Bloomex is proud of the products and services it delivers all across Canada."
"Flowers are a highly perishable product. Bloomex makes every effort to get flowers delivered in good condition. Sometimes that does not happen and the company’s policy provides that the customer be requested to provide a photo of the item in question to allow response by Bloomex (for example, provision of a substitute or a refund). Bloomex endeavors to address all complaints quickly."