Last week, Ticketmaster pre-sales for Taylor Swift's Eras tour quickly devolved into chaos, with site crashes, many people waiting eight hours or more in online queues, and tickets going for upward of $40,000 US on secondary sales sites like Stubhub.
This is far from the first incident to prompt widespread outrage against Ticketmaster. Sky-high prices for Blink-182 and Bruce Springsteen concerts have been among the sore spots. But the Swift fiasco is shining a new light on the company's virtual monopoly over wide swathes of the live music industry, prompting many — including several U.S. lawmakers — to call for the company to be investigated and broken up.
Today, Jason Koebler — editor-in-chief of Motherboard, VICE's technology site — joins Front Burner to break this all down.