Patricia Meredith and James L. Darroch
With banks earning 40 per cent return on equity from traditional retail banking, pressure from investors with short term interests has discouraged technological innovation and adaptation. Meredith and Darroch reveal the socio-technological disruptors threatening the banks' three primary product divisions — lending, wealth management, and payments — and offer innovative yet realistic recommendations for improvement.
Meredith and Darroch's new vision for the Canadian banking industry involves a broad cross-section of Canadians — policy makers, regulators, customers, suppliers, investors, and bankers — and is a call-to-action for all interested stakeholders to work together in creating a banking system for the 21th century. (from University of Toronto Press)