Turning Patients Into Health-Care Partners
White Coat Black Art visits Kingston General where they fixed their leaky health care boat by putting patients and loved ones at the centre of almost everything the hospital does.
Until recently, Kingston General had a less than stellar reputation with patients. Then it did something very unusual. It recruited a group of those unhappy patients to tell them how to do things better. Dr. Brian Goldman tours the hospital to see how it's working. Darryl Bell, the hospital's patient and family-centred care lead shows Brian the patient-driven changes which have been implemented at the hospital.
Brian also speaks with the patients and family members who give their two cents on everything from which MRI machine to buy to which nurses to hire.
Plus there's a feature interview with Leslee Thompson, Kingston General Hospital's CEO who needs to get front line workers on board in order for this idea to stand a chance.