From Shannon Mills, whose dog was seriously injured in a grooming accident.  The pet grooming salon would not pay for the vet bill until Go Public got involved:

Quebec's health agency has shut down Narconon in Trois-Rivieres.  Earlier this month, a Toronto mom went public after her son was rejected by the drug rehab centre.  The day after our story aired, the agency sent a letter to Narconon ordering it to remove the patients from the facility immediately, claiming its practices were a danger to the health and security of its patients. 

Meanwhile the Toronto mom, Yvonne Keller, who lost $10,000 after her son was kicked out of the facility and sent back to Toronto on a bus alone, has received offers of help from two other drug programs.

"I just can't believe this.  I extend the biggest warmest hug to you and the CBC right now.  Truly, thank you."

Read our story

Toronto mom, Yvonne Keller, was out $10,000 after her drug-addicted son was rejected by a rehab centre in Quebec run by Scientologists.  After she spoke out on Go Public she received offers of treatment for her son from two other facilities:

"I just can't believe this.  I extend the biggest warmest hug to you and the CBC right now.  Truly, thank you."

Read our story

From Dan McKay, whose 84 year-old mother waited two years to process her citizenship because of a huge backlog at the Citizenship and Immigration processing centre.  After Go Public got involved, her application was fast-tracked and she expects to be sworn in as a Canadian citizen next Wednesday:

"Well done and thank you for your help!  We can hope it has some sustainable benefit for the process."

Read our story

Car industry critic Phil Edmonston credits the Go Public team with moving Chrysler to announce the recall of 242,780 Dodge Ram pickup trucks weeks after their story about Dodge Ram safety concerns aired:

"In the end, it took a crusading CBC TV producer and determined reporter to force Chrysler to act after nine years of stonewalling Ram pickup owners."

Phil Edmonston, Lemon-Aid New Cars and Trucks 2012

Read our story

Katie Evans called "Go Public" to say that after our story aired Medavie Blue Cross reversed its decision.

She was fighting the insurance company for long term disability while she battled breast cancer.

"I couldn't believe it.  I don't know what to say.  Thank you so much for doing the story and for all your help."

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B.C.'s Health Minister Mike de Jong on the decrepit psychiatric facility at Vancouver General Hospital:

"There is a desire clearly to move ahead with the replacement of a facility that is long past its best before date."

From Elizabeth Williamson, who requested that PhamaCare cover a cheaper, more effective drug for her rare skin disease, but was refused.  Here's what happened the day after her story aired:

Ralph Eastman's pet health insurance company initially denied his claim for his dog's medical expenses.  Here's what happened after he went public:

"Just had a call from PetCare. Said they received supplementary info from my vet that confirmed cancer. A cheque for $1,877.49 is being couriered to me today. They waived the deductible. Cynic that I am, I am fairly certain that this would not have been resolved without your involvement."

Read story

Remember that story about Kenmore stoves that would spontaneously turn on? After it aired, Sears offered customers Angel Claypool and Susie Williams new stoves.  Here's what else they've done:

-- Sears is now offering a free diagnostic test to customers with similar problems with Kenmore stoves not under the recall.

-- Sears is giving a refund for repairs done by Sears technicians on Kenmore stoves outside the recall.

-- Sears set up a hotline on this 1-866-691-9948.

From Daniel Methot whose wife was charged thousands of dollars for data on her smartphone:

"We wanted to thank you for helping us with our situation. Bell has finally solved the problem...Bell has insisted that they have learned from this experience, and that they are implementing new procedures so that it doesn't happen again.

Read his story

From Erica Salemink on what happened after her story aired on CBC's Go Public:

"I wanted to let you know that the (Coquitlam) NOW did a full page article in Friday's paper... Sunday morning I received a call from Global... and the story aired last night.

...(RCMP) Victim Services also followed up and the Crown called to check in with me last week.

Thank-you for everything you have done."

Read her story

The B.C. government recently announced it has appointed five new judges across the province.

This comes just ten days after we broadcast our story about a twice-accused drunk driver who walked due to court delays.  Several impaired cases have been dropped this year due to case backlog and judge shortages.

Read full story

Read government news release on judicial appointments

If you'd like to help Torie Gerard with her future care, a Facebook page has been set up where you'll find information on how to make a donation.  Scotiabank will match the first five thousand dollars raised. 

Torie is permanently brain-injured after being hit by accused drunk driver Todd McKinnon.  His charges were later dropped due to RCMP mistakes and court delays.

Torie's Trust Fund Facebook Group

From Dr. Ashish Marwaha, the Oxford-trained doctor who is leaving Canada because red tape kept him from applying for a residency position in B.C.

 "Thanks for the exposure of this important issue.  I hope it helps other people in my position."

From Travis and Bonnie Krisher, whose credit rating was damaged by an old Telus bill they say they knew nothing about:

"Thank you for putting a voice to this issue and hopefully it will spark some change, or perhaps help others avoid it..."

From Leah Flagg whose three younger children were removed when her mentally ill and violent son moved in after being turned away from government care: 

"The Ministry of Housing and Social Development Service Quality Manager... has been working closely with me ever since...  We obtained housing... his disability benefits were not delayed and she is assisting us with an application for services with Community Living B.C."

Read full story>

From Taras Diduck, a homeowner from Duncan, BC, whose builder left his home unfinished and subcontractors unpaid after he received his money:

"I have so much respect and appreciation for your work that I cannot describe it in words. But I hope that a simple thank you at least begins to show you how much we appreciate your time, effort and caring..."

Read full story>

From Jim Galpin, who was charged $1100 for a chip in the windshield of his rental car:

"...I am amazed at how much support, and feedback, I've gotten today from friends, clients, and strangers through emails and phone calls. The postings on the comments section of the CBC website are most interesting (and in some cases, hilarious!)... Makes me glad I took a stand, and very grateful to you and CBC for doing the story. Not a good day for Budget."

Read full story>

From the B.C. mom who was charged for her teens' "free" text messages after Rogers arbitrarily changed the terms of her contract:

"On January 20th someone from the President’s Office of Rogers called and this is what they offered me to address my complaint:

-- They will credit me for all back charges for text received since Sept. 2009.
-- They will honor the free incoming text received per the signed service agreement..."

Read story>

From the folks who wrote to us about American journalist Amy Goodman stopped at the Canadian Border:

"Both my wife and I would like to thank you for your sincere investigation of this story... Thank you for allowing us to contribute and giving us a voice."

Silas and Julia

Read full story>

From Andrea Niosi, a Richmond resident affected by the noise from the industrial complex next door:

I was told by Lisa that they moved the compressors inside yesterday (the two loudest ones) so the noise has been reduced... Your excellent reporting definitely helped push this issue towards resolution, and although it's still ongoing, this type of coverage was exactly what we needed to get the City to pay attention."

Read full story>

From an announcement by the Competition Bureau in Ottawa, October 16, 2009:

The Federal Court of Appeal found that Premier Career Management Group and its president, Minto Roy, convinced clients to pay $5,000 to $7,000 each, by misleading them to believe that the company would use its extensive network of links to senior-level executives to arrange job interviews; and find jobs quickly for clients, typically within 90 days.

Competition Bureau's announcement
Go Public's hidden camera investigation

From Shannon and Mark Gorst, victims of identity theft who couldn't get the authorities to lay charges on the thief despite their evidence:

Thank you so much for doing such a wonderful job on the story... Right now, Mark and I are going through the over 300 comments posted on the CBC site. It was nice to see there was barely any criticism about us (although I can't say the same for the RCMP and government) and we are looking at the many ideas people have posted for us...

Read story>

After our story about Dr. Fernando Casses in Quesnel, we heard from several more patients and a lawyer who is now taking on their case.

"You did an awesome job. I knew this would grow."- Tammy Mead, former patient

"Thank you...for me knowing that I am not alone." - Nikki Arnold, former patient

"Thank you so much for doing this story-you’re really helping a lot of people." - Lisa Becker, former patient

Read story >

In response to almost 1000 inquiries, comments, and questions as a result of our story, Irvin and Jill Leroux have set up a website.

"We have now opened a trust account for contributions to help us with upfront legal costs... Thank you so much for all the support and the great work that you do."

They have also created a self-help page on Facebook for people who have been "Lerouxed". Their definition? A person who suffers the extreme financial and emotional hardships of a government error or mistake.

B.C.'s police complaint commissioner Stan Lowe called an inquiry yesterday into the actions of two Victoria police officers who tied up a drunken 15-year-old girl in a cell for hours four years ago.

Willow Kinloch spoke publicly about her ordeal for the first time exclusively with our reporter Kathy Tomlinson.

See original story>
Read the latest on this story here>

From the union rep who won the parkade workers' case against the City of Vancouver. The City was appealing a WorkSafe order to move cooking vents away from their booths at Library Square:

"I thought you would like to know that I won the case on behalf of the workers and the City is being told that they have to fix the ventilation system."

Vanessa M. Wolff
National Health & Safety Representative - British Columbia
Canadian Union of Public Employees

Read full story >

Here's a note from a relative of Irvin Leroux, who lost everything after being pursued by Revenue Canada for more than a decade for a million dollar auditing mistake:

"A quick note to thank you for your article and your work on the story about my daughter Jill Moore and son-in law Irvin Leroux... I hope that your hard work will help bring some closure to this matter and bring some help and peace to two wonderful people."

Read full story>

From Zabeth and Paul Bayne who are fighting the B.C. government to get their three children back:

"Paul and I thank CBC and yourself for hearing this tragedy we are enduring and for reporting this to your viewers. It is our hope that some accountability will result from this."

Read full story >

From Diana Costanzino whose husband was mistakenly charged and on the hook for $7000 for a Fido cellphone account:

"Thanks Enza! I appreciate both Kathy's and your hard work on this! A Fido rep called Paul today! Apparently they are going to cancel the charges, contact the collection agencies and clear our credit reports..."

Read full story>

From Zabeth and Paul Bayne who are fighting a lengthy battle to get their children back and out of foster care:

"I just finished watching the story you did and want to thank you so very much for the wonderful job you did... It was very difficult for us including the grandparents to watch and had us all in tears.
... Thank you again for your time, compassion, and for helping us through this experience."

Read full story>

We received this email from the editor of HepC Bulletin who says she'll publish in next month's issue our story about a man who contracted the disease from tainted blood and couldn't get compensation because his records were destroyed:

"I hope that your article will bring the plight of these victims to the forefront. It's just not fair that the records were destroyed and the victims are being victimized all over again, in spite of testimony from their doctors. I've seen it over and over again. It's heartbreaking."

Read full story>

An email we recently from a former Cascade Aerospace employee:

"CBC’s independence and Kathy Tomlinson’s fortitude in bringing our story under public scrutiny has not only validated our injuries, brought cohesiveness to our group, and given us a reason to get out of bed in the morning, but has also helped us to shine the public and political spotlight on Cascade Aerospace and the atrocities this company (and WorksafeBC) has been committing on the employees. We now have politicians and the union talking and asking questions..."

See original story>

We received this email today from Jim Wilson of the Canadian Lyme Disease Foundation:

"The Go Public segment on Lyme disease had a great impact. We received numerous calls from people who have been sick looking for help, and many who were appalled at the treatment of Dr. Murakami by the medical board.
Keep up the good work, and continue to be a voice for those people who alone would not have been heard."

Read original story>

We recently heard from Glenda Hutton, the retired school secretary who was told her name was on an international no-fly list.

She has just been cleared by both the American and Canadian governments to get a Nexus membership and can now cross the border stress-free:

"So either somebody way back in the beginning made a big mistake in flagging me to start with or some bureaucratic person has told them to return my name to good standing... Thanks so much for your help with my cause - I am sure it helped get me where I am now."

Read full story>

This week the federal government dropped its case against a group of immigrant workers in the Fraser Valley, thanks in part to Go Public, says their lawyer. Over a year ago, we reported that the government had spent millions of taxpayer dollars pursuing these low-paid farmworkers for their employment insurance claims.

"We think that the Go Public story played a big role in this victory, and really appreciate the work you and Kathy put into it."

Sara Khan, lawyer
BC Public Interest Advocacy Centre

Read full story>

Email from worker's advocate Wayne Coady after our story on aviation technicians exposed to toxic chemicals on the job:

"Thank you for providing this story which, in turn, made it possible for me to connect with other injured workers or their families. By permitting me to post my blog site address at the bottom of my submission , people of interest did make contact. The number of readers out weigh the number of (CBC site) posters by far. My deepest sincere thanks to you, your team and CBC."

Read full story>

Here’s a note we received from Elisabeth Fox, the landlord who evicted David Messina. He rented out her apartment to ESL students and pocketed the cash without paying her the rent:

"You did an awesome job, thank you very much… Looks like Messina did not show for the assault hearing in court and is perhaps in jail now ! The eviction company is in process of evicting the students as I write."

There’s now a warrant out for his arrest.

Read full story>

Hepatitis specialist Dr. John Farley on how Go Public changed policy:

"Since the airing of the story, one of the institutions, Royal Columbia Hospital has written to say they will be accepting all patients regardless of whether we physicians have admitting privileges or not."

Check out the full story.