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Impact

Making a difference

Call for action for adults with disabilities

Following Go Public's story about an autistic man confined to a hospital without appropriate care, Monique Taylor,  MPP for Hamilton Mountain and NDP member of the Select Committee on Developmental Services, issued the following statement:

  

"The heartbreaking story of the Spagnuolo family is sadly very much in line with what the Select Committee on Developmental Services has been hearing from families across the province... We know that this government has been failing to meet the needs of some of Ontario's most vulnerable people. The fact that the government is indeed paying well over $1,000 a day, but will not provide funding for appropriate and likely more inexpensive care, is disturbing... Surely, the government does not need a detailed report to realize that this family is in crisis and that the care this young man needs would be better delivered closer to home and in a more appropriate setting."  

 

Tradesman goes public and gets paid

From B.C. drywaller Scott Payne, and his wife, Julia, after they went public about being "stiffed" by his general contractor for renovations done for Pet Valu.  As a result of Go Public's enquiries, the national pet store chain pledged to pay for all outstanding invoices:

"All of the comments on your web page give us a small idea of how many people have had this kind of situation affect their lives. It's really too bad to hear how many people have not been as lucky as us. On the positive note, we have to be grateful for the opportunity that has come to us, because of both of you. You worked like wildfire! And accomplished so much in such a short period of time. Thank you so much. I really hope that this will be another step closer to providing fairness and protection for the little guys who need to work so hard to get ahead, while putting their security on the line, with the possibility of loosing the shirt off their back, in doing so. Being paid by Pet Valu will make such a difference for us, and it would not have happened without you..."

Filipina student in Canada thanks to Go Public

From Blesida Calusa, a Filipina nurse whose visa to study in Canada was initially denied due to an error made at the Canadian Embassy Manila.  As a result of our story, Calusa's case was re-opened and her visa approved:
"What a snowy great day it is today! I want to thank you for helping us out with the visa application. Finally, I'm here in Canada. It is a very nice place with wonderful people around...
I was so happy when I saw my sister and our friend Mocha at the airport. It was like a dream at that moment. John and Janice were very happy when they heard I arrived here in Halifax. They gave me a bouquet of lovely flowers through my sister.
From our whole family, once again THANK YOU SO MUCH KATHY! You are a blessing indeed."

Go Public helps long-time resident become Canadian


From Gerd Nitzek, a long-time permanent resident in Canada, who wrote to Go Public in frustration over red tape that was blocking him from obtaining Canadian citizenship:


I received a Notice to Appear - to take the Oath of Citizenship on Nov, 22, 2013, from the Vancouver Citizenship Office.

Thanks to you and your team's efforts, another successful outcome of your outstanding program "Go Public".


Read his story

Call for change to protect unpaid interns

From Chantel Moran, a friend of Andy Ferguson, the intern who died in a car accident after his overnight shift:

"I just wanted to say thank you for all your efforts in bringing this story to the public.  This feels like a huge victory in that the public is aware of how wrong things can go for those who are not protected properly.  I think most of his friends and family were unaware of the details.  The story was very well done.  It was comprehensive, providing the facts and yet effectively captured the human impact of the situation.  I really hope that this provides the fuel to make change...


Royal Bank pledges not to outsource for savings

As a result of stories by CBC's Go Public, the Royal Bank has promised it will never outsource a Canadian job to a foreign worker solely to save money.  

The bank updated its code of conduct on Friday, after facing intense criticism last month for its hiring policies.

In a story first reported by CBC News, the bank was criticized heavily for laying off a number of IT workers in order to replace them with cheaper foreign workers.

Read update

Good News for Shaw TV Employees

From Rob Bownridge, a former Shaw communications employee, who blew the whistle on how the telecommuncations giant was underpaying him and others by declaring them as independent contractors when they should have been paid as employees:

I just received this text from my good friend who works at Shaw TV:  "So today is my (and everyone else's) first day as a Shaw employee!"  So thank you... for helping out with this issue!

Brownridge says at least 10 contractors, who always met the legal definition of employees, have finally been offered employee status.

Read story

 

 

Telecom Tool Kit

From Matt Buie, the financial planner from Burnaby, BC,  who accused Rogers of price gouging after his son mistakenly racked up $22,000 worth of data charges while on vacation in Mexico:

Thank you very much for your help with my fight against excessive and unauthorized roaming charges. I am pleased to report that I have heard other Canadians are using the "Negotiating Tool Kit" co-authored by Philip Passudetti of Pass Consult, Steve Anderson of OpenMedia, and me, to negotiate their cell phone charges to a reasonable amount.  Hopefully the CRTC will regulate this unfair business practise and mandate a Roaming Charge Cap to avoid future customer bill shock.

Read Story

 

A Change in Government Policy

From Chris Van Dyke, a single father who went public about rules that prevented him and other low income British Columbians from subsidized, affordable eyeglasses. Just four months after the story aired the Ministry of Social Development announced changes in the works that would allow families on income assistance to purchase eyeglasses online and claim the expense:

"I compliment the minister and the Liberal Party for expeditiously tweaking legislation to allow low-income clients access to purchase their eye-wear and lenses online. This will allow them lower costs and better quality eyewear, therefore improving their quality of life. I wish also to thank Go Public for the service they serve society and the public to prod such change and expose things that otherwise are hidden away from most of the public's awareness."

Read story

Read government announcement

Thanks for making a difference

From Lorraine and John Toljanich, who are left with a $100,000 hospital bill after their travel insurance company refused to cover John's medical bills incurred while on holidays in the United States. Manulife is reviewing their case again:

"For now we are very happy with all of the coverage you have given us. Arising from this, our local rag the North Shore News has phoned, and sent their photographer around today, with a story coming out... so that is great news. I'll certainly keep you posted on future happenings. I really can't thank you enough, and the CBC, for taking up our cause..."

Read Story

Class Action Lawsuits Filed Against Budget

From Dylan Paul, former Budget Rent a Car employee who blew the whistle on the rental car company's alleged scheme to bilk customers by grossly over-charging them for unnecessary repairs:

"Kathy, THANK YOU for getting the story out there and for having the journalistic instinct to recognize and pursue this story in the first place."

As a result of our investigation and reports, two class action lawsuits have been filed against the company.  The RCMP is also conducting its own investigation into allegations of fraud.

Read Story

Class Action Lawsuits Filed Against Budget

From Dylan Paul, former Budget Rent a Car employee who blew the whistle on the rental car company's alleged scheme to bilk customers by grossly over-charging them for unnecessary repairs:

"Kathy, THANK YOU for getting the story out there and for having the journalistic instinct to recognize and pursue this story in the first place."

As a result of our investigation and reports, two class action lawsuits have been filed against the company.  The RCMP is also conducting its own investigation into allegations of fraud.

Read Story

Class Action Lawsuits Filed Against Budget

From Dylan Paul, former Budget Rent a Car employee who blew the whistle on the rental car company's alleged scheme to bilk customers by grossly over-charging them for unnecessary repairs:

"Kathy, THANK YOU for getting the story out there and for having the journalistic instinct to recognize and pursue this story in the first place."

As a result of our investigation and reports, two class action lawsuits are in the works.  The RCMP is still investigating allegations of fraud.

Read Story

Expressing Gratitude

From Linda Graham whose 94-year-old, house-bound, mother went without her pension money for seven months, because RBC refused to cash the cheques unless she went to the bank.  The day Go Public contacted RBC about the elderly woman's cheques, three bankers from her local branch showed up at her home to open a joint account with her daughter:

"I can't begin to express my gratitude for what you and your team has done for myself and my parents. I will forever be thankful for having your help and compassion."
 

 

Thanks!

From Shannon Mills, whose dog was seriously injured in a grooming accident.  The pet grooming salon would not pay for the vet bill until Go Public got involved:

"...I've had people approaching me all week to comment on the story, and I know that they are making more informed decisions the next time they select a pet groomer based on your program. It is heartening to know that some good can come out of this upsetting experience.

Thank you both, from the bottom of my heart, for featuring Joey's story on Go Public. Enza, thank you for all the avenues you investigated while researching this case. I appreciate your time so much!  And Kathy, thank you for the interview, and the coverage. I know I would never have been reimbursed by the Strattons had Go Public not gotten involved - nor would I have received an apology. Canadians are fortunate to have a weighty ally in your program to stand by them when these conflicts arise..."
 

Drug Rehab Centre Shut Down

Quebec's health agency has shut down Narconon in Trois-Rivieres.  Earlier this month, a Toronto mom went public after her son was rejected by the drug rehab centre.  The day after our story aired, the agency sent a letter to Narconon ordering it to remove the patients from the facility immediately, claiming its practices were a danger to the health and security of its patients. 

Meanwhile the Toronto mom, Yvonne Keller, who lost $10,000 after her son was kicked out of the facility and sent back to Toronto on a bus alone, has received offers of help from two other drug programs.

"I just can't believe this.  I extend the biggest warmest hug to you and the CBC right now.  Truly, thank you."

Read our story

Mom Gets Help

Toronto mom, Yvonne Keller, was out $10,000 after her drug-addicted son was rejected by a rehab centre in Quebec run by Scientologists.  After she spoke out on Go Public she received offers of treatment for her son from two other facilities:

"I just can't believe this.  I extend the biggest warmest hug to you and the CBC right now.  Truly, thank you."

 

Read our story

Great Grandmother Gets Citizenship

From Dan McKay, whose 84 year-old mother waited two years to process her citizenship because of a huge backlog at the Citizenship and Immigration processing centre.  After Go Public got involved, her application was fast-tracked and she expects to be sworn in as a Canadian citizen next Wednesday:

"Well done and thank you for your help!  We can hope it has some sustainable benefit for the process."

Read our story

 

 

Go Public Makes Lemon-Aid

Car industry critic Phil Edmonston credits the Go Public team with moving Chrysler to announce the recall of 242,780 Dodge Ram pickup trucks weeks after their story about Dodge Ram safety concerns aired:

"In the end, it took a crusading CBC TV producer and determined reporter to force Chrysler to act after nine years of stonewalling Ram pickup owners."

Phil Edmonston, Lemon-Aid New Cars and Trucks 2012

Read our story

Reversed Decision

Katie Evans called "Go Public" to say that after our story aired Medavie Blue Cross reversed its decision.

She was fighting the insurance company for long term disability while she battled breast cancer.

"I couldn't believe it.  I don't know what to say.  Thank you so much for doing the story and for all your help."

Read full story

Government's commitment to change

B.C.'s Health Minister Mike de Jong on the decrepit psychiatric facility at Vancouver General Hospital:

"There is a desire clearly to move ahead with the replacement of a facility that is long past its best before date."

 

PharmaCare covers treatment

From Elizabeth Williamson, who requested that PhamaCare cover a cheaper, more effective drug for her rare skin disease, but was refused.  Here's what happened the day after her story aired:

"Guess who I got a phone message from on Wednesday?  The director of Special Authority (PharmaCare).  I spoke with her yesterday, they are offering me coverage of  the rituximab!

...Thank you both and the CBC so much for your support on this issue, I have gotten a lot of positve feedback and appreciation within the pemphigus community."

Read story

Pet insurance pays out

Ralph Eastman's pet health insurance company initially denied his claim for his dog's medical expenses.  Here's what happened after he went public:

 

"Just had a call from PetCare. Said they received supplementary info from my vet that confirmed cancer. A cheque for $1,877.49 is being couriered to me today. They waived the deductible. Cynic that I am, I am fairly certain that this would not have been resolved without your involvement."

 

Read story

Sears on stoves

Remember that story about Kenmore stoves that would spontaneously turn on? After it aired, Sears offered customers Angel Claypool and Susie Williams new stoves.  Here's what else they've done:

-- Sears is now offering a free diagnostic test to customers with similar problems with Kenmore stoves not under the recall.

-- Sears is giving a refund for repairs done by Sears technicians on Kenmore stoves outside the recall.

-- Sears set up a hotline on this 1-866-691-9948.

Fighting for change

From Daniel Methot whose wife was charged thousands of dollars for data on her smartphone:

"We wanted to thank you for helping us with our situation. Bell has finally solved the problem...Bell has insisted that they have learned from this experience, and that they are implementing new procedures so that it doesn't happen again.

Read his story

Thanks

From Erica Salemink on what happened after her story aired on CBC's Go Public:

"I wanted to let you know that the (Coquitlam) NOW did a full page article in Friday's paper... Sunday morning I received a call from Global... and the story aired last night.

...(RCMP) Victim Services also followed up and the Crown called to check in with me last week.

Thank-you for everything you have done."

Read her story

 

New judges appointed

The B.C. government recently announced it has appointed five new judges across the province.

This comes just ten days after we broadcast our story about a twice-accused drunk driver who walked due to court delays.  Several impaired cases have been dropped this year due to case backlog and judge shortages.

Read full story

Read government news release on judicial appointments

 

 

Helping Torie

If you'd like to help Torie Gerard with her future care, a Facebook page has been set up where you'll find information on how to make a donation.  Scotiabank will match the first five thousand dollars raised. 

Torie is permanently brain-injured after being hit by accused drunk driver Todd McKinnon.  His charges were later dropped due to RCMP mistakes and court delays.

Torie's Trust Fund Facebook Group

Exposing Issues

From Dr. Ashish Marwaha, the Oxford-trained doctor who is leaving Canada because red tape kept him from applying for a residency position in B.C.

 "Thanks for the exposure of this important issue.  I hope it helps other people in my position."

Raising awareness

From Travis and Bonnie Krisher, whose credit rating was damaged by an old Telus bill they say they knew nothing about:

"Thank you for putting a voice to this issue and hopefully it will spark some change, or perhaps help others avoid it..."

Thanks!

From "Go Public" viewer-listener Anne Scholefield:

"...You are providing a valuable community service, effective in so many ways: modeling what's important, providing hope for those with limited access to power/privilege, requiring accountability, taking people seriously..."

Go Public gets results

From Leah Flagg whose three younger children were removed when her mentally ill and violent son moved in after being turned away from government care: 

"The Ministry of Housing and Social Development Service Quality Manager... has been working closely with me ever since...  We obtained housing... his disability benefits were not delayed and she is assisting us with an application for services with Community Living B.C."

Read full story>

 

 

Thanks

From Taras Diduck, a homeowner from Duncan, BC, whose builder left his home unfinished and subcontractors unpaid after he received his money:

"I have so much respect and appreciation for your work that I cannot describe it in words. But I hope that a simple thank you at least begins to show you how much we appreciate your time, effort and caring..."

Read full story>

Taking a Stand

From Jim Galpin, who was charged $1100 for a chip in the windshield of his rental car:

"...I am amazed at how much support, and feedback, I've gotten today from friends, clients, and strangers through emails and phone calls. The postings on the comments section of the CBC website are most interesting (and in some cases, hilarious!)... Makes me glad I took a stand, and very grateful to you and CBC for doing the story. Not a good day for Budget."

Read full story>

Rogers changes texting tune

From the B.C. mom who was charged for her teens' "free" text messages after Rogers arbitrarily changed the terms of her contract:

"On January 20th someone from the President’s Office of Rogers called and this is what they offered me to address my complaint:

-- They will credit me for all back charges for text received since Sept. 2009.
-- They will honor the free incoming text received per the signed service agreement..."

Read story>

Giving you a voice

From the folks who wrote to us about American journalist Amy Goodman stopped at the Canadian Border:

"Both my wife and I would like to thank you for your sincere investigation of this story... Thank you for allowing us to contribute and giving us a voice."

Silas and Julia

Read full story>

Sound of silence

From Andrea Niosi, a Richmond resident affected by the noise from the industrial complex next door:

I was told by Lisa that they moved the compressors inside yesterday (the two loudest ones) so the noise has been reduced... Your excellent reporting definitely helped push this issue towards resolution, and although it's still ongoing, this type of coverage was exactly what we needed to get the City to pay attention."

Read full story>

Court finds Vancouver businessman misled public

From an announcement by the Competition Bureau in Ottawa, October 16, 2009:

The Federal Court of Appeal found that Premier Career Management Group and its president, Minto Roy, convinced clients to pay $5,000 to $7,000 each, by misleading them to believe that the company would use its extensive network of links to senior-level executives to arrange job interviews; and find jobs quickly for clients, typically within 90 days.

Competition Bureau's announcement
Go Public's hidden camera investigation

Sharing ideas on Go Public

From Shannon and Mark Gorst, victims of identity theft who couldn't get the authorities to lay charges on the thief despite their evidence:

Thank you so much for doing such a wonderful job on the story... Right now, Mark and I are going through the over 300 comments posted on the CBC site. It was nice to see there was barely any criticism about us (although I can't say the same for the RCMP and government) and we are looking at the many ideas people have posted for us...

Read story>

Taking action

After our story about Dr. Fernando Casses in Quesnel, we heard from several more patients and a lawyer who is now taking on their case.

"You did an awesome job. I knew this would grow."- Tammy Mead, former patient

"Thank you...for me knowing that I am not alone." - Nikki Arnold, former patient

"Thank you so much for doing this story-you’re really helping a lot of people." - Lisa Becker, former patient

Read story >

Have you been "Lerouxed"?

In response to almost 1000 inquiries, comments, and questions as a result of our story, Irvin and Jill Leroux have set up a website.

"We have now opened a trust account for contributions to help us with upfront legal costs... Thank you so much for all the support and the great work that you do."

They have also created a self-help page on Facebook for people who have been "Lerouxed". Their definition? A person who suffers the extreme financial and emotional hardships of a government error or mistake.

Public inquiry into tethered teen

B.C.'s police complaint commissioner Stan Lowe called an inquiry yesterday into the actions of two Victoria police officers who tied up a drunken 15-year-old girl in a cell for hours four years ago.

Willow Kinloch spoke publicly about her ordeal for the first time exclusively with our reporter Kathy Tomlinson.

See original story>
Read the latest on this story here>

Vent problem fixed at parkade

From the union rep who won the parkade workers' case against the City of Vancouver. The City was appealing a WorkSafe order to move cooking vents away from their booths at Library Square:

"I thought you would like to know that I won the case on behalf of the workers and the City is being told that they have to fix the ventilation system."

Vanessa M. Wolff
National Health & Safety Representative - British Columbia
Canadian Union of Public Employees

Read full story >

Thanks

Here's a note from a relative of Irvin Leroux, who lost everything after being pursued by Revenue Canada for more than a decade for a million dollar auditing mistake:

"A quick note to thank you for your article and your work on the story about my daughter Jill Moore and son-in law Irvin Leroux... I hope that your hard work will help bring some closure to this matter and bring some help and peace to two wonderful people."

Read full story>

Holding on to hope...

From Zabeth and Paul Bayne who are fighting the B.C. government to get their three children back:

"Paul and I thank CBC and yourself for hearing this tragedy we are enduring and for reporting this to your viewers. It is our hope that some accountability will result from this."

Read full story >

Calling off the dogs...

From Diana Costanzino whose husband was mistakenly charged and on the hook for $7000 for a Fido cellphone account:

"Thanks Enza! I appreciate both Kathy's and your hard work on this! A Fido rep called Paul today! Apparently they are going to cancel the charges, contact the collection agencies and clear our credit reports..."

Read full story>

Thank you

From Zabeth and Paul Bayne who are fighting a lengthy battle to get their children back and out of foster care:

"I just finished watching the story you did and want to thank you so very much for the wonderful job you did... It was very difficult for us including the grandparents to watch and had us all in tears.
... Thank you again for your time, compassion, and for helping us through this experience."

Read full story>

Sharing information....

We received this email from the editor of HepC Bulletin who says she'll publish in next month's issue our story about a man who contracted the disease from tainted blood and couldn't get compensation because his records were destroyed:

"I hope that your article will bring the plight of these victims to the forefront. It's just not fair that the records were destroyed and the victims are being victimized all over again, in spite of testimony from their doctors. I've seen it over and over again. It's heartbreaking."

Read full story>

Bringing people together...

An email we recently from a former Cascade Aerospace employee:

"CBC’s independence and Kathy Tomlinson’s fortitude in bringing our story under public scrutiny has not only validated our injuries, brought cohesiveness to our group, and given us a reason to get out of bed in the morning, but has also helped us to shine the public and political spotlight on Cascade Aerospace and the atrocities this company (and WorksafeBC) has been committing on the employees. We now have politicians and the union talking and asking questions..."

See original story>

Raising awareness

We received this email today from Jim Wilson of the Canadian Lyme Disease Foundation:

"The Go Public segment on Lyme disease had a great impact. We received numerous calls from people who have been sick looking for help, and many who were appalled at the treatment of Dr. Murakami by the medical board.
Keep up the good work, and continue to be a voice for those people who alone would not have been heard."

Read original story>

Success at the border

We recently heard from Glenda Hutton, the retired school secretary who was told her name was on an international no-fly list.

She has just been cleared by both the American and Canadian governments to get a Nexus membership and can now cross the border stress-free:

"So either somebody way back in the beginning made a big mistake in flagging me to start with or some bureaucratic person has told them to return my name to good standing... Thanks so much for your help with my cause - I am sure it helped get me where I am now."

Read full story>

Victory for farmworkers

This week the federal government dropped its case against a group of immigrant workers in the Fraser Valley, thanks in part to Go Public, says their lawyer. Over a year ago, we reported that the government had spent millions of taxpayer dollars pursuing these low-paid farmworkers for their employment insurance claims.

"We think that the Go Public story played a big role in this victory, and really appreciate the work you and Kathy put into it."

Sara Khan, lawyer
BC Public Interest Advocacy Centre

Read full story>

Connecting with others

Email from worker's advocate Wayne Coady after our story on aviation technicians exposed to toxic chemicals on the job:

"Thank you for providing this story which, in turn, made it possible for me to connect with other injured workers or their families. By permitting me to post my blog site address at the bottom of my submission , people of interest did make contact. The number of readers out weigh the number of (CBC site) posters by far. My deepest sincere thanks to you, your team and CBC."

Read full story>

Where is he now?

Here’s a note we received from Elisabeth Fox, the landlord who evicted David Messina. He rented out her apartment to ESL students and pocketed the cash without paying her the rent:

"You did an awesome job, thank you very much… Looks like Messina did not show for the assault hearing in court and is perhaps in jail now ! The eviction company is in process of evicting the students as I write."

There’s now a warrant out for his arrest.

Read full story>

Making a difference

Hepatitis specialist Dr. John Farley on how Go Public changed policy:


"Since the airing of the story, one of the institutions, Royal Columbia Hospital has written to say they will be accepting all patients regardless of whether we physicians have admitting privileges or not."


Check out the full story.