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Recently by Kathy Tomlinson

Bell's last word

The last we heard from Bell spokesperson Jason Lazlo - about the Methot's huge, unexplained data charges:

"I can't confirm any of our next steps until next week once we complete the deeper technical review into the usage."

That was February 27. CBC has not heard from him since - but the Methots say Bell has since let them out of their contract - and cancelled all outstanding charges.

No problem here

Citizenship and Immigration Canada spokesperson - on how a foreign doctor's immigration approval papers were delayed in transit for weeks:

"I can say that we have looked into the case and are satisfied that it was processed within our normal timeframes."



Nothing specific

The Canada Border Services Agency, on if and when the deportation order against a Mexican father with an ill Canadian child will be carried out:

"A removal can only be enforced once all legal avenues of recourse have been exhausted. Once legal avenues have been exhausted, the CBSA is mandated under IRPA to enforce the removal as soon as possible."

CBC's calls to Public Safety Minister Vic Toews were not returned.

Whatever happened to...

Rosanna von Sacken - on Roger's broken promise of "free" texting

"I'd like to thank CBC and your help in bringing this story to the public quickly - you did a great job. It generated lots of public and media attention, and very most certainly struck a nerve. Someone from the President's Office of Rogers called. They will credit me for all back charges for text received and they will honour the free incoming text received per the signed service agreement.

I can only hope that there is enough negative exposure and public outcry that Rogers and other wireless providers will re-think how they conduct business and treat their customers."

Read the full story >

Nadia Oujvenko - on the B and E artist who (almost) got away with it

"Finally, they caught the guy. If you wouldn't bring this story to the public this guy would be still doing what he was doing for many, many years. I know that for us there is no chance that we could get our stuff back but at least less people will go through what we went through.

Thank you again Kathy and Enza!!!"

Read the full story >

Tim Hill - on Saul Pressman and his bogus cancer cure machine

"With the exposure the CBC Go Public interview achieved through the media and over the Internet, my prayers have been answered. In a perfect world guys like Pressman would never exist, however through the concerted efforts of the rest of us, we can achieve restitution and most definitely have direct influence the over the future actions of these types of individuals.

My daughter and I have been working directly with the Competition Bureau doing telephone interviews and corresponding on e-mail. Just like your interest in our story, they too have picked up on this and are in the beginnings of launching an investigation."

Read the full story >

Shelagh Bruhn - on Two Small Men and her damaged furniture

"I have have spoken with Stu (from Two Small Men with Big Hearts Moving Co.) and he agreed to send me a cheque for the settlement amount. He also apologized. Thanks to you, I may at last be able to lay this whole unpleasant experience to rest, feeling somewhat victorious!"

Read the full story >

Taras Diduck - on contractor Dwayne Peleshaty's unfinished work

"I cannot thank you enough for the story you brought tonight along with the written story on the web. Judging from the viewers' comments on the website, this is a topic that hits home with many British Columbians caught in the same bureaucratic web as we were. Already I have received supporting phone calls including one from someone who put out the same warning about Dwayne Peleshaty to the Homeowner's Protection. Already Dwayne has been removed from the Victoria Fairfield Rise condo complex project so this is a step in the right direction. Thanks to Kathy for the great investigative reporting you have done. I have so much respect and appreciation for your work that I cannot describe it in words."

Read the full story >

Tosh Suzuki - on Home Depot charging tax on exempt items

"Thank you for doing the story on Home Depot. Without your help, I would not have been able to generate the action and responses (as such) from Home Depot and the Ministry of Finance. I now look forward to Home Depot doing the right thing if affected consumers are unable to produce receipts where PST was improperly charged."

Read the full story >

Dieter Geesing - on access to his daughter and his unenforceable court order

"Thank you so much for this excellent story you made. I do like the story very much: it is factual, but not cold; it is touching, but not cheesy. Wonderful! Beside the responses that the story received in the blog, I also received many emails. All the messages and encouragement I received are overwhelming and confirms that what you did, what we did is the right thing. Thank you again!!"

Read the full story >

Jason Ma - on his aunt being barred from Canada for no good reason

"After my aunt completes her visit [now approved by immigration dept], I'll feel I've done my duty and will finally be able to leave behind this more than 7 year long ordeal. I'm indebted to you and Kathy for your support! Thank you!"

Read the full story >

Tim Allix - on the huge archeologist's bill for digging on his property

"We did get a lot of support from the community after Go Public aired the story, and we had a number of other reporters come by and do their own version of the story. It came out in the Victoria Paper and the local Parksville paper.We both appreciate the coverage that you gave us, it certainly raised the awareness of this issue."

Read the full story >

Marjorie Buchanan - on her fight with RBC to forgive her debt after being defrauded

"It was good in that more people will be aware of this nasty fraud - thanks to you. RCB continues to send me monthly statements for $10,000 plus a modest accruing interest. They have absorbed that compounding VISA interest, as they said they would. Thank you again."

Read the full story >

Rita McDonnell - on her father's neglect in hospital that led to bedsores

"I would love to tell you some of the things that has happened after the show, one being the documentary which will be happening next year I will be the only Canadian story that I'm aware of. There are other issues too, people that saw the show contacted me to tell me about their loved ones being neglected, too. Very interesting stories, and I'm still in contact with them."

Read the full story >

Roger Cottrill - on getting his refund after his "booked" flight wasn't

"Just a note from Betty and myself to say a big thank you for all your help. We talk about the experience quite a bit and with friends who bring it up. It has obviously done some good on people purchasing such items over the Internet."

Read the full story >

The non-answer

CBSA spokesperson Faith St. John, on why U.S. journalist Amy Goodman was grilled at the border about whether she would be speaking about the Vancouver Olympics and given a written order to leave Canada within 2 days:

"Ms.Goodman was issued a two-day visitor record, which allowed her to be in Canada for the time period she required to conduct her speaking engagements."

"The CBSA has nothing further to add."

Protecting his privacy

Susan Prins, spokesperson for the College of Physicians and Surgeons of B.C., refusing our request for an interview about Dr. Fernando Casses:

"We really can't participate in this story...the challenge we have is...identification of one of our registrants...could put us into a difficult legal position regarding privacy."

Labour relations - not public relations

On the story about trucker's safety concerns:

Phone message from unnamed woman from Kerver Trucking:

"We will not be able to comment because this is a labour relations issue"

No Superstore specifics

Response to elderly man injured while taking back grocery cart:

"The health and safety of our customers and colleagues
is paramount to Loblaw Companies.
With regard to this
specific case, we are unable to offer comment."

David Primorac, Senior Director, Public Relations
Loblaw Companies Limited

The standard line

Mnistry spokesperson Kelly Gleeson, in response to questions about the Bayne "shaken baby" case:

"This matter is before the courts so we will not be commenting"


Won't talk - will fix it

Angela Dion, spokesperson for Rogers - response to Go Public request for an interview about Burnaby man who was chased by collection agents for cell phone he didn't have:

"We'll decline your opportunity for an interview but we're working fast on getting you answers on this account and a hopeful resolution."

For me, it's over

Condo investor Mary Buchanan, a realtor from California, on why she didn't want to talk about her condo fight with resident owner Craig Fraser:

"I can't imagine what the story is. I have nothing to say because it's over. Just say that I said I have no comment."

Not taking any questions

McDonald's Canada response to Go Public's questions about workers breathing fumes from the restaurant's exhaust vent:

"At McDonald’s, we take this situation very seriously and have cooperated with the City of Vancouver to help them rectify the situation.

As this situation is currently between the City of Vancouver and Worksafe BC, it would be inappropriate for McDonald’s to comment further."

No. Period.

Two sentence email from Josee Bellemare, assistant to Leona Aglukkaq - in response to Go Public request to talk to the health minister about Hep C compensation problems:

"The minister is not available for this interview. You may want to try media relations at Health Canada."

Comment from up high

The B.C. govenment didn't stonewall us on this week's story - quite the opposite.
Premier Gordon Campbell deserves cudos
for taking time to talk frankly about the Rwandan orphan case:

"My first reaction is you have to feel heartsick about this..."

Credit where credit is due.

Thanks, but no thanks

Starbucks spokesperson Trina Smith's response to Go Public request for an interview:

"Thank you for reaching out."

"Unfortunately I can not provide an on-camera interview, but I can provide a (written) statement for you. Please let me know if you have any additional questions."

Not now, maybe later

Laurel Kennedy, VPD, on Friday, January 16 - after several CBC requests for an interview:

"A traffic officer would not be able to speak with any real knowledge about that. [The identity theft task force] is tied up with something until Tuesday. I don't think anything's going to happen until then."

"Unfortunately, we don't have someone that has the appropriate information, it would be erroneous of us to put somebody up."

Not up to me...

Cascade Aerospace CEO David Schellenberg:
(on why he won't offer financial help to former employees exposed to toxic chemicals)

Kathy T: "Why not just help them out - given they got sick here?"

David S: "Well, I think it’s really important to understand that WorkSafeBC has been around for 100 years and they are the independent body in this province..."

Deny, deny

Fake landlord David Messina stonewalling Go Public:

Kathy T: "You're David Messina, right? DM: "No I'm not."
KT: "You're not David Messina? DM: "No."

KT: "How do you justify subletting apartments to ESL students - taking their money - and not then not paying rent to the landlords?"
DM: "Who said that I am doing that, anyway?"