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Natural gas customers stuck with costly contracts

Thousands of B.C. residents who switched to new natural gas providers after deregulation are now paying significantly more than market rates and discovering they can't get out of multi-year contracts.

"I never signed a contract -- and what they've been telling me over the years is I did sign a contract. An online contract," said Samantha Badry of Chilliwack, B.C. "To me, that is not fair to any consumer."

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