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Rogers charges for 'free' text messages

B.C. mother files complaint about new charges on her teens' cellphone accounts

Rosanna von Sacken's three-year contract reads "All text messages received are FREE*" The asterisk footnote specifies this does not apply to "premium" messages. (CBC)
A B.C. mother with three teenagers is speaking out about how Rogers Wireless cost her money she didn't expect to pay by arbitrarily changing the terms of her contract for her children's cellphones.

"I'm not happy with the situation," said Rosanna von Sacken. "I want Rogers to be held accountable for what they said they would do."

In September of last year, von Sacken signed on for a Rogers three-year Student My10 plan at a Rogers kiosk at Costco in Port Coquitlam, B.C. The plan allows von Sacken's three teenagers — one boy and two girls — unlimited calls and texts to and from 10 selected numbers.

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