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Passport Canada retracts offer of compensation for missed flight

B.C. man says Ottawa fears other claims over delays in 2007 caused by new rules

Senior federal government bureaucrats have decided against giving a precedent-setting payout to a B.C. man who said his family trip was ruined by a passport delay.

In August, Passport Canada's CEO, Gerald Cossette, offered Walter Johanson partial reimbursement for the cost of the flights he and his family missed because of mistakes the passport office made last year. Later, he told him the money couldn't be paid out.

"It's like there's a department of stumbling blocks," said Johanson. "Imagine the government — or the people that we are paying — setting up roadblocks for us getting what is justly ours. That's not right."

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