Vancouver gym panned for taking money after membership cancelled
- May 5, 2008 10:07 AM
- By Enza Uda
Automatic debits continued to be taken from customer's account
A Vancouver workout facility is being criticized for taking monthly fees out of a customer's credit union account long after her gym membership was supposed to end.
Barbara Raphael said she has not attended Kitsilano Workout since 2003, but she has been unable to stop the gym from debiting her account, despite attempting to cancel her membership twice.
"I think it's insidious," said Raphael. "The only thing you can do is change your bank account. I think they are taking advantage of people."