If you'd like a coffee at the Petite Syrah café in Nice, France, it'll cost you €7 ($10.25). If you say "please," the price drops to €4.25 ($6.20). And if you say "Hello, a coffee please," you only need to pay €1.40 ($2.05).
"It started as a joke because at lunchtime people would come in very stressed and were sometimes rude to us when they ordered a coffee," cafe manager Fabrice Pepino told The Local, a website that covers French news in English. "It's our way of saying 'keep calm and carry on.'"
If the idea of forcing people to be polite doesn't sit too well with you, don't worry: Pepino admitted to The Local that he's never actually enforced the policy on his chalkboard menu. Everyone pays the €1.40. Still, he says, he noticed a difference in customer behaviour after posting the pricing scheme.
“People are more relaxed now, and they’re smiling more. That's the most important thing."
Tonight on The Panel, George will be joined by Ryan McMahon, Bobby Mair and Rebecca Kohler to discuss the ins and outs of another customer service issue: the etiquette of tipping. Tune into George Stroumboulopoulos Tonight at 7 p.m. on CBC TV.
Via The Local