'Mindless' efficiency

Amazon 'fulfilment centre' warehouse in Peterborough, England (Oli Scarff/Getty Images)

Amazon 'fulfilment centre' warehouse in Peterborough, England (Oli Scarff/Getty Images)

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Many companies use Computer Business Systems (CBSs) to micromanage the tasks of employees in the name of efficiency. In his new book, Mindless: Why Smarter Machines are Making Dumber Humans, Simon Head argues that this practice may be deskilling workers in the process.

 

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