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Canada's Gemini Award-winning consumer watchdog returns to CBC Television with a special one-hour edition, Friday, Jan. 6, at 8 p.m. (8:30 NT)

Just how bad is the customer service at Canada's major retail chains? Find out as MARKETPLACE returns to CBC Television with a special one-hour edition, Friday, Jan. 6, at 8 p.m. (8:30 NT).  

Canada's premier investigative consumer program is back with Canada's Worst Customer Service: The Store Edition, revealing frustrating shopping experiences captured on hidden camera, and the results of a national survey of Canadians asking which stores are the worst.

We also put professional secret shoppers to work across the country, documenting just how bad the customer service can be. Even host Erica Johnson can't believe what she finds, shopping at the three stores rated worst. Experts in complaining weigh in, and stores react when we reveal which of them provides the worst customer service.

In advance of the broadcast, watch Canada's Worst Customer Service online, for review purposes only, by contacting Melissa Prince (prince@veritascanada.com) for the link and password.

Winner of the 2011 Gemini Award for Best News Information Series, MARKETPLACE airs Fridays at 8 p.m. (8:30 NT) on CBC Television and Saturdays at 5:30 p.m. ET on CBC News Network. For more information on MARKETPLACE, visit our website at cbc.ca/marketplace, join us on Facebook and follow us on twitter: twitter.com/cbcerica and twitter.com/cbctom.

About CBC News

For 75 years, CBC News has been the source Canadians turn to, to keep them informed about their communities, their country and their world. Through regional and national programming on multiple platforms, including CBC Television, CBC News Network, CBC Radio, CBCNews.ca, mobile and on-demand, CBC News and its internationally recognized team of award-winning journalists deliver the breaking stories, the issues, the analyses and the personalities that matter to Canadians.

For further information, or to request interviews or a screener, contact:
Melissa Prince, Veritas Communications
o) 416-482-2669
c) 647-205-4744

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