How to apologize well and avoid apologizing badly
Susan McCarthy and Marjorie Ingall have made it part of their life's work to applaud good 'sorrys' and call out bad ones.
The two writers started the website SorryWatch to analyze apologies in the news, literature, and history.
Their recent pick for worst apology was Jennifer Lawrence apologizing for scratching her butt on sacred rocks in Hawaii.
RCMP Commissioner Bob Paulson apologizing for sexual discrimination, harassment, and abuse within the force.
This story originally aired on January 15, 2017