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  • Telemarketing cubicle and headset

    Former bank employee reveals secret sales tactics

    by Cross Country Checkup

    When David Vanier took a job at a bank he learned how to "destabilize" customers over the phone through scare tactics. Vanier said that the bank he worked for was most concerned about employees hitting their sales targets. He was told by his employers not to take "no" for an answer.

    Posted: Mar 20, 2017 4:48 PM ET read comments audio
  • Man waits at bank

    Bank teller quits following pressure to 'hard sell' unnecessary products

    by Cross Country Checkup

    Joanne, a longtime bank teller, talks about the difficult task of selling products to bank customers that she knew they didn't need. This practice eventually drove her to quit her job and leave the industry.

    Posted: Mar 20, 2017 3:55 PM ET
    Last Updated: Mar 22, 2017 1:09 PM ET
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  • Bank Notes Women 20160308

    Good service should make for profitable banks: Checkup caller

    by Cross Country Checkup

    After a CBC investigation raised questions about unethical upselling practices at banks, Candace Edelen called Checkup to share her perspective: that good service at banks should be the product that makes them the most profit.

    Posted: Mar 20, 2017 3:47 PM ET read comments audio

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