Thursday December 07, 2017
How this man tricked TripAdvisor into listing his shed as London's No. 1-rated restaurant
more stories from this episode
- 'I believe in the Spirit in me': A reading by the late Tsleil-Waututh elder Leonard George
- How this man tricked TripAdvisor into listing his shed as London's No. 1-rated restaurant
- Meet the gay man running against the Kentucky clerk who refused to grant him a marriage licence
- Irish fishermen say treasure hunters are raiding a 1915 shipwreck that once set sail for Montreal
- December 7, 2017 episode transcript
- Full Episode
People around the world have called Oobah Butler begging to book a reservation at his trendy London restaurant, The Shed at Dulwich.
"People were trying to blackmail me to get tables," Butler told As It Happens guest host Jim Brown. "There were TV executives trying to get in contact with me, all kinds of people."
There's just one problem. No such restaurant exists.
'It kind of just came to me when I sat one day eating toast in the place that I live, which is a shed.' — Oobah Butler, pretend restaurant owner
The Shed at Dulwich — which was briefly the top-rated London restaurant on the review site TripAdvisor — is actually just a shed that Butler lives in.
"This is how far the housing crisis has gone," he said with a laugh. "It's not even cheap."
He was sitting in his tiny, overpriced home last spring when the idea for the elaborate hoax, which he wrote about for Vice News, struck him.
"It kind of just came to me when I sat one day eating toast in the place that I live, which is a shed."
The London writer has some experience with TripAdvisor deception. His first paid writing gig was to pen fake reviews for restaurants — which is against the review site's rules.
He likens the job to the famous scene in the sci-fi movie The Matrix, when the lead character learns he lives in a false reality by taking a red pill.
"All of a sudden, now everything is like the false reality," he recalls.
He began crafting his own false reality by registering The Shed at Dulwich on TripAdvisor, describing it as a small, appointment-only destination for foodies.
He got everyone he knows to write incredible, five-star reviews, praising the homemade food and cozy atmosphere, and of course, talking about how hard it is to get a table.
He also built a website, which described The Shed as "London's best kept secret."
"It's all about mystique," Butler said.
Butler filled the site with beautiful pictures showcasing the fake restaurant's fake food.
A fudge brownie topped with whipped cream was really a painted urinal cake with a dollop of shaving cream.
A hunk of bacon next to a fried egg is actually a close-up of Butler's foot.
"I wanted people to be drooling over my foot, literally."
Pretty soon the fake restaurateur starting getting calls from would-be customers seeking reservations.
He told them The Shed was all booked up for the foreseeable future.
That just made people want to eat there more.
"People stated applying for jobs at my non-existent restaurant, you know?" he said. "A PR agency wants to represent my non-existent restaurant. All this stuff, it got way out of hand."
Finally, on Nov. 1, seven months after Butler began his ruse, The Shed at Dulwich became the No. 1 London restaurant on TripAdvisor.
Asked for comment, a TripAdvisor spokesperson told As It Happens:
I made the shed I live in London's top-rated restaurant on TripAdvisor. Then I actually opened it. Ladies & Gents, after months screening phone calls from begging customers, eat it up: The Shed At Dulwich https://t.co/LnvUB9WRwc @viceuk @vice— @Oobahs
"It is important to note that generally the only people who create fake restaurant listings are journalists in misguided attempts to test us. As there is no incentive for anyone in the real world to create a fake restaurant, this is not a problem we experience with our regular community — therefore this 'test' is not a real world example."
The company also said it uses "state-of-the-art technology to identify suspicious review patterns" to stop real businesses from manipulating their rankings.
But Butler didn't stop there.
"I've created this amazing reality online, now the only challenge left to do is try to recreate that in reality," he said. "So I opened The Shed for one night only."
He set up tables in his garden and hired his friends to pretend to be servers and patrons. Then he stocked up on instant food, like microwave dinners and instant soup mix.
His first real customers were an American couple on their first trip to Europe.
"We served them this food and they looked so miserable," he said.
"There was this moment that I can just remember so clearly. I was looking from a distance and the woman, who described herself as a foodie, she got out her phone to take a photo of the mac and cheese, looked at it through the phone, and then just didn't take the photo. She put it away. I felt kind of guilty at that point."
But as they brought in new customers, people seemed to be having a good time. All of them gave positive feedback to the servers, and some even tried to book future reservations.
Even the Americans left a good review.
"The power of the internet is so strong that people will not even trust what's in front of their eyes or what is going in their mouths," he said.
After his one-night only experiment, Butler fessed up and removed The Shed from TripAdvisor. You can still see an archive of it here.
"You could just say that this has proven that everything we know is just essentially nonsense," Butler said.
"But I'm an optimist, so what I would say is I think that this proves that if I can make a fake restaurant in my shed ... anything is possible. There you go. What about that?"