CBC Program Guide

Customer (Dis)Service

Customer (Dis)Service takes a light-hearted, but serious, look at the customer service relationship. Is it as dysfunctional as we think it is or have we gotten what we asked for? Customer service experts, mystery shoppers, consumer advocates and authors all take aim at the world inhabited by waiters, multi national corporations, overseas call centres, automated voices, bartenders and customers of all sorts demanding customer service.

This program belongs to the following categories:

  • Documentary

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