The Death of Formality and Email-style

Spark

Email has been around forever and there's been lots of talk about how it's old-school to use it, and how kids these days find it passé. And yet, it's still the main form of communication in the workplace, and yes, among us old folks above 30. It remains prescient that there is still a vague and wide-ranging concept of email etiquette. It's clear what the tone is in a text or a tweet, but in an email the tone is a bigger problem as we swing back and forth between casual and formal contexts. Sometimes it feels like salutations have been thrown right out the window, or are just downright wrong. We spoke to John Freeman, author of "The Tyranny of Email."

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