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Doc Zone | Season 2011-12, Episode 3 | Jul 5, 2012 | 45:11

Customer (Dis)Service

We are in a customer service crisis; ineffective representatives, long wait times, overseas call centers and a dysfunctional relationship have left customers angry, frustrated and confused. Are the good old days long gone, or have we gotten what we asked for?

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Doc Zone - Serving the RoyalsJan 17, 2013 | 45:11Doc Zone Serving the Royals VideoClosed Captions available
Doc Zone Serving the Royals Jan 17, 2013 | 45:11Round the clock they toil, often thanklessly, to keep the monarchy humming. Stories of what the royal servants do and see behind palace doors.
Doc Zone - 8TH Fire: Indigenous in the CityJan 13, 2013 | 45:12Doc Zone 8TH Fire: Indigenous in the City VideoClosed Captions available
Doc Zone 8TH Fire: Indigenous in the City Jan 13, 2013 | 45:12A wildly diverse cast of indigenous characters living in cities are united in a shared bond as Canada's First Peoples in their determination to reassert their culture within the wider population of non-indigenous Canadians.
Doc Zone - Counterfeit CultureJan 10, 2013 | 45:11Doc Zone Counterfeit Culture VideoClosed Captions available
Doc Zone Counterfeit Culture Jan 10, 2013 | 45:11Counterfeit Culture will explore the world of the fake, the fraudulent, and the faux. The documentary will reveal the hidden, humorous, and often deadly side of the $500 Billion counterfeit industry and bring new significance to the term caveat emptor.
Doc Zone - Life Below ZeroDec 27, 2012 | 45:11Doc Zone Life Below Zero VideoClosed Captions available
Doc Zone Life Below Zero Dec 27, 2012 | 45:11We shatter the postcard image of Canada as a nation of hearty winter warriors, and explore how we can regain our winter edge.
Doc Zone - Tales From KPDec 6, 2012 | 45:14Doc Zone Tales From KP VideoClosed Captions available
Doc Zone Tales From KP Dec 6, 2012 | 45:14Stories of some of the most carefully guarded secrets of Kingston Penitentiary with some of the most unlikely characters —on both sides of the law!
Doc Zone - Love, Hate & Propaganda: War on Terror - Part IINov 29, 2012 | 45:12Doc Zone Love, Hate & Propaganda: War on Terror - Part II Video
Doc Zone Love, Hate & Propaganda: War on Terror - Part II Nov 29, 2012 | 45:12Mission Unaccomplished: Days after the 9-11 attacks on America, President George Bush declares "war on terror." This two-part documentary looks at the role propaganda played leading up to the tragedy and the subsequent wars in Afghanistan and Iraq.
Doc Zone - Love, Hate & Propaganda: War on Terror - Part INov 22, 2012 | 45:13Doc Zone Love, Hate & Propaganda: War on Terror - Part I Video
Doc Zone Love, Hate & Propaganda: War on Terror - Part I Nov 22, 2012 | 45:13An Unseen Enemy: Days after the 9-11 attacks on America, President George Bush declares "war on terror." This two-part documentary looks at the role propaganda played leading up to the tragedy and the subsequent wars in Afghanistan and Iraq.
Doc Zone - Faking the GradeNov 15, 2012 | 45:13Doc Zone Faking the Grade VideoClosed Captions available
Doc Zone Faking the Grade Nov 15, 2012 | 45:13An examination of what has been described as an epidemic of cheating in North American colleges, universities and high schools.
Doc Zone - Real Dirt on GossipNov 8, 2012 | 45:11Doc Zone Real Dirt on Gossip VideoClosed Captions available
Doc Zone Real Dirt on Gossip Nov 8, 2012 | 45:11Gossip has a bad reputation but could it actually be good for you? Find out the inside scoop on our insatiable desire for dishing the dirt.
Doc Zone - Facebook FolliesNov 1, 2012 | 45:11Doc Zone Facebook Follies VideoClosed Captions available
Doc Zone Facebook Follies Nov 1, 2012 | 45:11A look at the unexpected consequences of people sharing their personal information on social media.
Doc Zone - Anger in America - Fanning the FlamesOct 25, 2012 | 44:12Doc Zone Anger in America - Fanning the Flames VideoClosed Captions available
Doc Zone Anger in America - Fanning the Flames Oct 25, 2012 | 44:12As the most expensive election campaign in history comes down to the wire in a bitterly-divided America, Doc Zone looks at the media, the money and the political manoeuvring behind the Anger in America. (Part 2)
Doc Zone - Anger in America: The Fire WithinOct 18, 2012 | 44:13Doc Zone Anger in America: The Fire Within VideoClosed Captions available
Doc Zone Anger in America: The Fire Within Oct 18, 2012 | 44:13Doc Zone goes across the country to meet those Americans who have lost so much, and find out who they blame. Behind the scenes with leaders of the Tea Party movement, and Occupy who are fighting for their vision of America. In this US election year a portrait of Anger in America. Part 1 of 2
Doc Zone - Hyper Parents & Coddled KidsOct 13, 2012 | 45:03Doc Zone Hyper Parents & Coddled Kids Video
Doc Zone Hyper Parents & Coddled Kids Oct 13, 2012 | 45:03Kids today are the most overprotected, overindulged, and overscheduled in history. Is all of this attention giving the next generation a competitive edge, or creating new problems that will last a lifetime?
Doc Zone - Sext up KIDSOct 11, 2012 | 45:12Doc Zone Sext up KIDS VideoClosed Captions available
Doc Zone Sext up KIDS Oct 11, 2012 | 45:12The powder keg that is porn culture has exploded in the lives of North American children. Sext up KIDS reveals how our hyper-sexualized culture has hijacked childhood and what parents and educators are doing to fight back.
Doc Zone - War of 1812: Been There, Won ThatOct 4, 2012 | 1:30:32Doc Zone War of 1812: Been There, Won That Video
Doc Zone War of 1812: Been There, Won That Oct 4, 2012 | 1:30:32Peter Kelaghan hosts a modern look at a 200 year old war.

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