Oct 17, 2014 | 27:28White Coat Black Art The Toyota Way Audio
White Coat Black Art The Toyota Way Oct 17, 2014 | 27:28Nearly forty years ago, Toyota adopted an efficiency system they called Toyota Way. Today, people in health care and other industries call it LEAN because it's all about cutting waste. Is it a way for hospitals to better care for patients and save money?
Sep 10, 2011 | 27:30White Coat Black Art Personal Support Workers Audio
White Coat Black Art Personal Support Workers Sep 10, 2011 | 27:30At retirement homes, a growing number of Canada's seniors receive nursing care from personal support workers who say they're increasingly being asked to perform duties they aren't qualified to do, putting their reputations and your safety at risk.
Sep 13, 2014 | 27:29White Coat Black Art After the Error - Part 2 Audio
White Coat Black Art After the Error - Part 2 Sep 13, 2014 | 27:29Beth Dalley Ullum tells the story of trying to save her unborn son who had a serious heart defect. She had to break through the medical culture of secrecy to find the best surgeons to perform a very delicate operation.