White Coat Black Art | Oct 20, 2012 | 27:30

Customer Service

This week, customer service comes to the hospital. Dr. Brian Goldman visits one of the first Emergency Rooms in Canada to tell you how long you'll have to wait to see the doctor. And find out how patients in the ICU react when they are asked a common customer service question.

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White Coat Black Art - WCBA - Dr. Phil Hebert and Parkinson's DiseaseSep 20, 2014 | 27:29White Coat Black Art WCBA - Dr. Phil Hebert and Parkinson's Disease Audio
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White Coat Black Art - Visiting HoursOct 11, 2014 | 27:29White Coat Black Art Visiting Hours Audio
White Coat Black Art Visiting Hours Oct 11, 2014 | 27:29On this edition of White Coat, Black Art: a personal reflection on hospital visitors and the role they play in the lives of patients and the people who look after them.
White Coat Black Art - White Coat Mini Podcast - Mystery Paralysis and Makayla`s Choice ReactionNov 3, 2014 | 20:55White Coat Black Art White Coat Mini Podcast - Mystery Paralysis and Makayla`s Choice Reaction Audio
White Coat Black Art White Coat Mini Podcast - Mystery Paralysis and Makayla`s Choice Reaction Nov 3, 2014 | 20:55Dr. Brian Goldman describes a new and worrisome type of paralysis. Plus your reaction to our show, Makayla`s Choice
White Coat Black Art - Personal Support WorkersSep 10, 2011 | 27:30White Coat Black Art Personal Support Workers Audio
White Coat Black Art Personal Support Workers Sep 10, 2011 | 27:30At retirement homes, a growing number of Canada's seniors receive nursing care from personal support workers who say they're increasingly being asked to perform duties they aren't qualified to do, putting their reputations and your safety at risk.
White Coat Black Art - White Coat - After the Error Part TwoSep 13, 2014 | 27:29White Coat Black Art White Coat - After the Error Part Two Audio
White Coat Black Art White Coat - After the Error Part Two Sep 13, 2014 | 27:29Beth Dalley Ullum tells the story of trying to save her unborn son who had a serious heart defect. She had to break through the medical culture of secrecy to find the best surgeons to perform a very delicate operation.
Day 6 - Are homeopathic "nosodes" a substitute for conventional vaccines?May 25, 2013 | 10:27Day 6 Are homeopathic "nosodes" a substitute for conventional vaccines? Audio
Day 6 Are homeopathic "nosodes" a substitute for conventional vaccines? May 25, 2013 | 10:27Nosodes are homeopathic products which some people use as alternatives to vaccines. Now some physicians think nosodes might be playing a role in reducing the country's herd immunity and want Health Canada to revoke their approval.
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White Coat Black Art Second-Class Healthcare for First Nations People? Oct 5, 2013 | 27:29White Coat, Black Art looks at whether first nations patients sometimes get second-class health care.
White Coat Black Art - Labour Day Show - Journey to the Other Side of the GurneyAug 29, 2014 | 27:29White Coat Black Art Labour Day Show - Journey to the Other Side of the Gurney Audio
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White Coat Black Art - Haves & Have Nots: Midwifery in CanadaSep 26, 2014 | 27:29White Coat Black Art Haves & Have Nots: Midwifery in Canada Audio
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White Coat Black Art White Coat Mini Podcast - Refusing to Treat Ebola Oct 20, 2014 | 17:10Should health care workers have the right to take a pass on caring for patients with Ebola?
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White Coat Black Art Web Feature: White Coats Reveal Black Art of Writing Sick Notes Jan 10, 2014 | 20:22Dr. John Axler and Dr. Donna Henrikson talk to Brian about the black art of writing sick notes that satisfy patients, employers and themselves.The Ontario Medical Association has suggested employers should back off sick note requirements.

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