Oct 20, 2012 | 27:30White Coat Black Art Customer Service Audio
White Coat Black Art Customer Service Oct 20, 2012 | 27:30This week, customer service comes to the hospital. Dr. Brian Goldman visits one of the first Emergency Rooms in Canada to tell you how long you'll have to wait to see the doctor. And find out how patients in the ICU react when they are asked a common customer service question.
Sep 10, 2011 | 27:30White Coat Black Art Personal Support Workers Audio
White Coat Black Art Personal Support Workers Sep 10, 2011 | 27:30At retirement homes, a growing number of Canada's seniors receive nursing care from personal support workers who say they're increasingly being asked to perform duties they aren't qualified to do, putting their reputations and your safety at risk.
Oct 11, 2013 | 27:30White Coat Black Art The Drug Shortage (Update) Audio
White Coat Black Art The Drug Shortage (Update) Oct 11, 2013 | 27:30An encore of our 2012 season debut, The Drug Shortage, which recently won a media award from the Canadian Medical Association. That's good news. The bad news is the shortage continues. In this encore/update we revisit the issue and talk solutions.