The Office of the Ombudsman is responsible for evaluating compliance with the Journalistic Standards and Practices in all content under its jurisdiction. It can be assisted in this role by independent advice panels.
Panel members are chosen by the Ombudsman. Their mandate is to assess content over a period of time, or the overall coverage of a particular issue by many programs, and report their findings to the Ombudsman. The Ombudsman will advise CBC management and journalists of these findings.
The evaluation measures performance in respecting the fundamental principles of CBC journalism:
- balance, impartiality, accuracy, integrity and fairness for information content; and
- balance and fairness for general-interest programs and content when dealing with current issues.
The Office reports annually.
To make a public complaint to the Office of the Ombudsman, you can use our standard form by clicking here, or you can write to us at the address below.
Esther Enkin
Ombudsman
CBC
P.O. Box Station A
Toronto, Ontario M5W 1E6
Phone: (416) 205-2978
Fax: (416) 205-2825