Recent Reviews
Changes made to headline
The complainant felt that changes made to a headline in a cbcnews.ca story should have been documented. This is not a requirement of CBC Journalistic Standards and Practices. ...Golden Dawn party
The complainant thought a story about the Greek Golden Dawn party setting up in Montreal was biased and unfair. The review finds the representation of the party and its beliefs was fair and adequately represented. The complaint was unfounded. ...Canada-China investment treaty
The complainant felt CBC's coverage of an investment treaty with China was inadequate. The review found it fair and balanced. How much is enough is up to programmers. ...Documentary about counterfeiting
A complaint of cultural stereotyping in a documentary exploring the global scope of counterfeiting. The documentary focuses on the major producer, China and in trying to understand why there, uses some language that is questionable. ...Request for revision of online story
The complainant was the subject of a 1999 online story whose lingering inaccuracy he said was hurting his reputation. Journalistic policy was not violated, but there is an option for CBC News to revisit the story. ...Our Commitment
The CBC belongs to the people of Canada. As the public broadcaster, the CBC plays a unique role in Canadian journalism. At the CBC information is a public service. The Ombudsman is here to ensure CBC upholds its standards and practices to provide you with information programming of the highest quality.
We recognize your right to accuracy, fairness and integrity in CBC's journalism. And we recognize your right to hold CBC accountable for the quality of its information programming.
To help meet the commitment to excellence - and to help you the citizen exercise your rights - the CBC established the Office of the Ombudsman as an independent institution within the Corporation. The Ombudsman has a mandate to represent listeners, viewers and readers within the CBC, a mandate to address your concerns about the quality of CBC journalism.
The Office of the CBC Ombudsman represents the public to ensure CBC upholds its information standards and practices.
Ombudsman Blog
Two findings released
Since my last blog post I have released two findings following public complaints about CBC news and information content. The first review involved a segment on CBC Radio's The Current on women in combat roles in the military. The complainant ...Reviews released
Since my last post I have released two findings of reviews following public complaints about CBC news and information content. The first complaint involved CBC Television coverage of violence in the Gaza, in particular whether the content provided adequate background ...Finding released
Since my last post I have released a finding on a public complaint about a CBC.ca report.. The complaint involved a CBC Vancouver report seen on television, heard on radio and carried online in which CBC News enlisted teens aged ...Reviews released and under way
Since my last post I have completed five reviews and released their findings. Three more have been launched as a result of public complaints. The first review involved a complaint about the fairness of a CBC.ca and CBC Radio North ...Next ombudsman for CBC announced
Today CBC announced the appointment of Esther Enkin, the executive editor of CBC News, as its next Ombudsman for English Services. Her appointment is effective January 1, when I will leave the role and serve as an advisor to the ...Journalistic Standards and Practices
CBC's Journalistic Standards and Practices are its journalistic values. They provide the policy framework within which CBC journalism seeks to meet expectations and obligations.
The Ombudsman's task is to determine whether a program or report has complied with these standards and practices.
Find out more about our standards and practices.
Make a Complaint »
To make a public complaint to the Office of the Ombudsman, you can use our standard form by clicking here, or you can write to us at the address below.
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Esther Enkin
Ombudsman
CBC
P.O. Box Station A
Toronto, Ontario M5W 1E6
Telephone & Fax:
Phone: (416) 205-2978
Fax: (416) 205-2825