The CBC belongs to the people of Canada. As the public broadcaster, the CBC plays a unique role in Canadian journalism. At the CBC information is a public service. The Ombudsman is here to ensure CBC upholds its standards and practices to provide you with information programming of the highest quality.
We recognize your right to accuracy, fairness and integrity in CBC's journalism. And we recognize your right to hold CBC accountable for the quality of its information programming.
To help meet the commitment to excellence - and to help you the citizen exercise your rights - the CBC established the Office of the Ombudsman as an independent institution within the Corporation. The Ombudsman has a mandate to represent listeners, viewers and readers within the CBC, a mandate to address your concerns about the quality of CBC journalism.
The Office of the CBC Ombudsman represents the public to ensure CBC upholds its information standards and practices.
CBC's Journalistic Standards and Practices are its journalistic values. They provide the policy framework within which CBC journalism seeks to meet expectations and obligations.
The Ombudsman's task is to determine whether a program or report has complied with these standards and practices.
Find out more about our standards and practices.
To make a public complaint to the Office of the Ombudsman, you can use our standard form by clicking here, or you can write to us at the address below.
P.O. Box Station A
Toronto, Ontario M5W 1E6
Phone: (416) 205-2978
Fax: (416) 205-2825