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CRTC's new wireless code still allows Canadians to be price-gouged: readers

Categories: Business, Canada, Community, Science & Technology

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The day the CRTC's new Wireless Code of Conduct went into affect, many Canadians felt bittersweet about the rules. (iStock)

Canadians may now have new wireless rights under the CRTC's Wireless Code of Conduct, but they are just a blip on the long list of must-haves for cellphone customers, say many readers.

These new rules should have come into effect a long time ago, some of our readers say, and the CRTC should now immediately shift focus to other customer-related issues, including eliminating activation fees and bringing in foreign-owned competition to avoid price gouging.

In response to a CBC article published Dec. 2, the day the rules went into effect, there was a somewhat bittersweet feeling in the comments.

"Finally some justice!" wrote Adrian Arriaga Martinez on the CBC News Facebook page.

"Not even close to good enough," wrote Hosey Bosey.

Most people agreed, though, that a lot more must still be done:

  • "These so-called new rights are still an affront for Canadians," wrote newsmonger. "How can they charge customers for incoming calls (make the customer pay, even if it is a wrong number or telesales)? ... I don't think consumers in many other countries would stand for this nonsense."

  • "Good start, but what about needing to pay for incoming unwanted texts? They only offer me a text plan to 'solve' my problem, but I don't want one," wrote luv2run.

  • "I hope they also make companies get rid of 'activation fees.' How can two different wireless phone companies charge the same amount to activate your phone? And neither of them seem to want to lower that fee," wrote mayrim.

Despite the new rules, many of our readers believed they would still be spending a fortune on cellphone bills.

  • "If there isn't legal action looking into price-fixing among the top wireless companies in Canada, there should be," suggested SaturnBattery.

  • "Your cell phone bill will still be $100 and over [per] month in Canada. Yeah the government is doing a great job on our behalf???" wrote Jonathan Hodder on Facebook. 

Although some people said the easy solution to this is to just not own a cellphone, commenter Emily Ptak posed a question back to them: "True - but why should we have to be gouged in prices and customer service if we do choose to own one? ... There is still a responsibility from a business to a consumer."

What do you think? As always, we appreciate your comments and invite you to continue the conversation below.

Tags: Business, Canada, Community Reaction, Technology

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