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REPLAY: Will the CRTC's new code end your smartphone frustration?

Categories: Community, Science & Technology

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How will Canada's new code of conduct for wireless providers affect you? (iStock)


Canada's new code of conduct for wireless providers came as good news for consumers this week.

Gone, effectively, are three-year contracts with hefty cancellation fees, or the shock at seeing hundreds of accidentally-incurred international data roaming charges.

The code also means customers can have their cellphones and other personal mobile devices unlocked after 90 days, or immediately if they paid for the device in full. And if a customer doesn't like her new cellphone service? A full return (within 15 days and specific usage limits.)

The Canadian Radio-television and Telecommunications Commission (CRTC) unveiled the code on Monday, saying it "will make it easier for Canadians to understand their contracts and sets out their basic rights."

The code will apply to new contracts for cellphones and other personal mobile devices starting on December 2, 2013.

In the meantime, many Canadians - Canadians like you - had questions about what the code will mean for them.

CBC Live Online helped to answer them.

On Thursday, host Lauren O'Neil welcomed Barbara Motzney, the Chief Consumer Officer of the CRTC, and Lindsey Pinto, of OpenMedia.ca, as they discussed the new code and took your questions.

View the chat, below. And then join us next time, won't you?

Tags: CBC Live Online, Science & Technology

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