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How do you react to terrible customer service?

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 Canadians tend not to complain overtly about customer service, a poll has found. Do you? (iStock)Shoppers recovering from the busy Christmas season may have a few good customer service horror stories to share.  

Not all stores are bad, of course, but there are some major chains that just seem to defy even our worst expectations.

In some stores, sales clerks are impossible to find, forcing you to wander the aisles in search of anyone who might be able to point you towards the section or product you need.

In others, sales clerks - there to serve the customer - treat with you with disdain or impatience, making you feel guilty for disturbing their workday with your customer requests. Elsewhere, of course, clerks simply ignore you altogether. What customer?

The CBC's Marketplace set up a hidden camera in one Toronto store to test customers' limits with awful customer service. They found, in general, that customers were patient and unwilling to complain about the service they were getting.

"Canadians, we're not big complainers," said Ellen Roseman, a consumer columnist for the Toronto Star. "What we do is grumble, we tell our friends."

How do you typically react to a rude sales clerk? What does it take for you to complain? Share your comments in the field below.


(This survey is not scientific. Results are based on readers' responses.)

Watch Marketplace's season premiere on Fri., Jan. 6. Canada's Worst Customer Service: The Store Edition airs at 8 p.m. ET on CBC News.

Tags: POV

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