Windsor Regional Hospital

1995 Lens Ave., Windsor, ON

Website | 519-254-5577

  • 245
  • N/A
  • Yes
  • Graded
    B

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CBC Rating: B

Data reported by this hospital shows it gets about the same results overall as an average hospital of the same size. The rating is based on five important risk-adjusted indicators measuring how well patients do after surgery or medical treatment, as reported by the Canadian Institute for Health Information.

This hospital reports fewer deaths after major surgery than an average hospital of the same size.

This indicator measures the number of patients per 1,000 who die in hospital within five days of major surgery. It includes operations that take longer than two hours and usually require a general anesthetic, such as hip replacements and heart bypass surgery.

This hospital
4.85
NATIONAL AVERAGE
8.62

This hospital reports about the same number of adverse events tied to post-surgical nursing care as an average hospital of the same size.

This indicator measures the number of patients per 1,000 who develop problems tied to nursing care such as urinary tract infections, bed sores, pneumonia or broken bones. Nurses are not solely responsible but studies show a strong link to low nurse staffing levels.

This hospital
30.46
NATIONAL AVERAGE
35.99

This hospital reports about the same number of adverse events tied to nursing care for medical problems as an average hospital of the same size.

This indicator measures the number of patients per 1,000 who develop problems tied to nursing care such as urinary tract infections, bed sores, pneumonia or broken bones. Nurses are not solely responsible but studies show a strong link to low nurse staffing levels.

This hospital
28.39
NATIONAL AVERAGE
29.19

Data reported by this hospital shows fewer patients are readmitted to this hospital after surgery than to an average hospital of the same size.

This indicator measures the number of surgical patients per 100 forced to return to hospital within 30 days of discharge. Many hospitals use this measure to assess the quality of care in the hospital and in the community.

This hospital
5.35
NATIONAL AVERAGE
6.51

Data reported by this hospital shows about the same number of patients are readmitted to this hospital after medical treatment as to an average hospital of the same size.

This indicator measures the number of medical patients per 100 forced to return to hospital within 30 days of discharge. Many hospitals use this measure to assess the quality of care in the hospital and in the community.

This hospital
12.8
NATIONAL AVERAGE
13.31

Source of indicator data: Canadian Institute for Health Information (CIHI).
The national average for each indicator is an average of all types of hospitals.

About this Hospital

  • Type of hospital: Large Community
  • Number of patients: 18,039
  • Average length of stay: 4.94 days
  • C. difficile infections: 2.73
  • MRSA infections: 0.1
  • ER wait time: 6.2 hours
  • Single-bed rooms: 53%
  • Care provided by registered nurses: 79%
  • Use of electronic medical records: 2.17
  • Interpreter services: Formal
  • Death rate: 95 (100 is the norm)

This large multi-site organization serves a population of 400,000 people in Windsor and Essex County. It was established in 1994 following a merger of Windsor Western Hospital Centre and Metropolitan General Hospital. It provides acute and continuing care services on twin campuses. It is also one of the largest teaching hospitals in Ontario.

The Metropolitan (Met) campus opened in 1928 as a community-based, acute care hospital. It is one of two major hospitals in the region providing acute care and emergency services. The Tayfour campus began in 1910 to care for patients with tuberculosis. It currently houses complex continuing care, rehabilitation and mental health services. Windsor Regional Children's Centre was established in 1971.

The hospital provides medical services including a family birthing centre, neonatal intensive care, pediatrics, oncology, critical care, surgery, medicine, rehabilitation, complex continuing care and family mental health.

Other programs and services include an acquired brain injury program, family mental health and addiction services, withdrawal management and addictions centre, audiology and speech services and chiropody services.

In 2012 Accreditation Canada awarded the hospital "Accredited with Exemplary Status". The hospital also won a gold Healthy Workplace Award from Excellence Canada and a gold award for quality.

This profile was provided by the hospital.

the fifth estate Hospital Survey

Find out about initiatives this hospital is taking to improve care and safety. CBC gathered the information below by inviting hospitals across Canada to respond to a survey developed with the help of health care experts. CBC assessed hospitals on 12 criteria in three categories. Each red checkmark means the hospital either meets the gold standard for that indicator or performs at least as well in that area as the top 50 per cent of hospitals CBC assessed.

Regular, reliable pain assessment Yes

Best practice guidelines recommend that nurses screen patients at risk for pain at least once a shift, using a valid and reliable systematic pain assessment tool. Uncontrolled pain is considered an adverse event.

Medication reconciliation on admission 100%

Accreditation Canada, a non-profit organization that accredits hospitals, requires hospitals to compare the medications a patient is on when admitted to those that will be given in the hospital. Half the hospitals CBC assessed follow this procedure at least 84 per cent of the time.

Hand hygiene compliance 91%

Regular handwashing is considered the single most important way to reduce the spread of hospital-acquired infections. In half the hospitals CBC assessed, staff followed proper handwashing procedures at least 86 per cent of the time.

Single-bed rooms 53%

Studies have linked a higher percentage of single-bed rooms to better infection control, reduced medical errors, fewer falls, improved sleep and better patient outcomes. In half the hospitals CBC assessed, at least 25 per cent of beds are in single rooms.

Flexible visiting hours Yes

Studies show that the unrestricted presence of a family member or friend can improve safety, communication and the patient’s understanding of his care.

Cots available for family members to stay overnight No

Studies show that having a family member or friend stay with a patient around the clock improves safety and reduces medical mistakes.

Full meal service until 6 p.m. daily Yes

An extended meal service can help facilitate visits from family and friends.

Conducts and reports formal patient surveys Quarterly

Formal surveys that measure patients' views create incentives for hospitals to improve the quality of care and enhance public accountability. Some provinces have mandated the surveys.

Use of electronic medical records 2.17

Industry group HIMSS grades hospitals on electronic medical record use in eight stages. Some records may be automated at stage 0. Stage 7 hospitals are paperless. HIMSS research suggests hospital performance significantly improves at Stage 6. Half the hospitals CBC assessed scored 3.17 or higher.

Care provided by registered nurses 79%

Studies have linked higher levels of care provided by RNs to better patient outcomes. In half the hospitals CBC assessed, RNs provide at least 70 per cent of all nursing care.

Interpreter services Formal

Providing a formal interpreter service in a patient's mother tongue can improve safety, quality of care and understanding of treatment. In the U.S., the provision of formal interpretation services affects a hospital's accreditation.

Hospital board of directors discusses patient stories Always

U.S.-based Institute for Healthcare Improvement recommends that hospital boards review data on quality of care at every meeting, putting a human face on issues by discussing patient stories.

Posted: Apr 10, 2013 | Last updated: Apr 17, 2013.

The data on this page is accurate as of spring 2013.

Read the CBC methodology.

Note: CBC does not endorse and is not responsible for the content of external links.

SOURCE: Canadian Institute for Health Information, data from CBC survey sent to hospitals, provincial health ministries, health authorities

CBC hospital ratings are not medical advice or recommendation. The care provided by hospitals with higher rankings will not necessarily be better than the care offered by others. A hospital with a lower grading may excel in areas that data collection authorities and/or CBC have not considered. The information provided is merely a guide to better inform Canadians. For all medical concerns and emergencies, please see your doctor/hospital.

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