Surrey Memorial Hospital

13750 96th Ave., Surrey, BC

604-581-2211

  • 368
  • N/A
  • Yes
  • Graded
    D

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CBC Rating: D

Data reported by this hospital shows it gets substantially worse results overall than an average hospital of the same size. The rating is based on five important risk-adjusted indicators measuring how well patients do after surgery or medical treatment, as reported by the Canadian Institute for Health Information.

This hospital reports about the same number of deaths after major surgery as an average hospital of the same size.

This indicator measures the number of patients per 1,000 who die in hospital within five days of major surgery. It includes operations that take longer than two hours and usually require a general anesthetic, such as hip replacements and heart bypass surgery.

This hospital
9.51
NATIONAL AVERAGE
8.62

This hospital reports substantially more adverse events tied to post-surgical nursing care than an average hospital of the same size.

This indicator measures the number of patients per 1,000 who develop problems tied to nursing care such as urinary tract infections, bed sores, pneumonia or broken bones. Nurses are not solely responsible but studies show a strong link to low nurse staffing levels.

This hospital
65.47
NATIONAL AVERAGE
35.99

This hospital reports substantially more adverse events tied to nursing care for medical problems than an average hospital of the same size.

This indicator measures the number of patients per 1,000 who develop problems tied to nursing care such as urinary tract infections, bed sores, pneumonia or broken bones. Nurses are not solely responsible but studies show a strong link to low nurse staffing levels.

This hospital
65.28
NATIONAL AVERAGE
29.19

Data reported by this hospital shows about the same number of patients are readmitted to this hospital after surgery as to an average hospital of the same size.

This indicator measures the number of surgical patients per 100 forced to return to hospital within 30 days of discharge. Many hospitals use this measure to assess the quality of care in the hospital and in the community.

This hospital
6.15
NATIONAL AVERAGE
6.51

Data reported by this hospital shows about the same number of patients are readmitted to this hospital after medical treatment as to an average hospital of the same size.

This indicator measures the number of medical patients per 100 forced to return to hospital within 30 days of discharge. Many hospitals use this measure to assess the quality of care in the hospital and in the community.

This hospital
12.75
NATIONAL AVERAGE
13.31

Source of indicator data: Canadian Institute for Health Information (CIHI).
The national average for each indicator is an average of all types of hospitals.

About this Hospital

  • Type of hospital: Large Community
  • Number of patients: 24,837
  • Average length of stay: 8.73 days
  • C. difficile infections: 14.4
  • MRSA infections: 7.2
  • ER wait time: Not available
  • Single-bed rooms: Unknown
  • Care provided by registered nurses: Unknown
  • Use of electronic medical records: Unknown
  • Interpreter services: Unknown
  • Death rate: 103 (100 is the norm)
The hospital offers palliative care, general surgery and bone density testing. It also provides specialized services: pediatric diabetes, pediatric oncology, adolescent psychiatry, a sleep clinic and a program that aids sexual assault patients.

the fifth estate Hospital Survey

This hospital declined to complete a survey that CBC sent to hospitals across Canada. The survey asked questions about initiatives to improve care and safety. It was developed with the help of health care experts.

Regular, reliable pain assessment

Best practice guidelines recommend that nurses screen patients at risk for pain at least once a shift, using a valid and reliable systematic pain assessment tool. Uncontrolled pain is considered an adverse event.

Medication reconciliation on admission

Accreditation Canada, a non-profit organization that accredits hospitals, requires hospitals to compare the medications a patient is on when admitted to those that will be given in the hospital. Half the hospitals CBC assessed follow this procedure at least 84 per cent of the time.

Hand hygiene compliance

Regular handwashing is considered the single most important way to reduce the spread of hospital-acquired infections. In half the hospitals CBC assessed, staff followed proper handwashing procedures at least 86 per cent of the time.

Single-bed rooms

Studies have linked a higher percentage of single-bed rooms to better infection control, reduced medical errors, fewer falls, improved sleep and better patient outcomes. In half the hospitals CBC assessed, at least 25 per cent of beds are in single rooms.

Flexible visiting hours

Studies show that the unrestricted presence of a family member or friend can improve safety, communication and the patient’s understanding of his care.

Cots available for family members to stay overnight

Studies show that having a family member or friend stay with a patient around the clock improves safety and reduces medical mistakes.

Full meal service until 6 p.m. daily

An extended meal service can help facilitate visits from family and friends.

Conducts and reports formal patient surveys

Formal surveys that measure patients' views create incentives for hospitals to improve the quality of care and enhance public accountability. Some provinces have mandated the surveys.

Use of electronic medical records

Industry group HIMSS grades hospitals on electronic medical record use in eight stages. Some records may be automated at stage 0. Stage 7 hospitals are paperless. HIMSS research suggests hospital performance significantly improves at Stage 6. Half the hospitals CBC assessed scored 3.17 or higher.

Care provided by registered nurses

Studies have linked higher levels of care provided by RNs to better patient outcomes. In half the hospitals CBC assessed, RNs provide at least 70 per cent of all nursing care.

Interpreter services

Providing a formal interpreter service in a patient's mother tongue can improve safety, quality of care and understanding of treatment. In the U.S., the provision of formal interpretation services affects a hospital's accreditation.

Hospital board of directors discusses patient stories

U.S.-based Institute for Healthcare Improvement recommends that hospital boards review data on quality of care at every meeting, putting a human face on issues by discussing patient stories.

Posted: Apr 10, 2013 | Last updated: Apr 17, 2013.

The data on this page is accurate as of spring 2013.

Read the CBC methodology.

Note: CBC does not endorse and is not responsible for the content of external links.

SOURCE: Canadian Institute for Health Information, data from CBC survey sent to hospitals, provincial health ministries, health authorities

CBC hospital ratings are not medical advice or recommendation. The care provided by hospitals with higher rankings will not necessarily be better than the care offered by others. A hospital with a lower grading may excel in areas that data collection authorities and/or CBC have not considered. The information provided is merely a guide to better inform Canadians. For all medical concerns and emergencies, please see your doctor/hospital.

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