Surrey Memorial Hospital
13750 96th Ave., Surrey, BC
CBC Rating: D
Data reported by this hospital shows it gets substantially worse results overall than an average hospital of the same size. The rating is based on five important risk-adjusted indicators measuring how well patients do after surgery or medical treatment, as reported by the Canadian Institute for Health Information.
Source of indicator data: Canadian Institute for Health Information (CIHI).
The national average for each indicator is an average of all types of hospitals.
About this Hospital
- Type of hospital: Large Community
- Number of patients: 24,837
- Average length of stay: 8.73 days
- C. difficile infections: 14.4
- MRSA infections: 7.2
- ER wait time: Not available
- Single-bed rooms: Unknown
- Care provided by registered nurses: Unknown
- Use of electronic medical records: Unknown
- Interpreter services: Unknown
- Death rate: 103 (100 is the norm)
the fifth estate Hospital Survey
This hospital declined to complete a survey that CBC sent to hospitals across Canada. The survey asked questions about initiatives to improve care and safety. It was developed with the help of health care experts.
Regular, reliable pain assessment
Best practice guidelines recommend that nurses screen patients at risk for pain at least once a shift, using a valid and reliable systematic pain assessment tool. Uncontrolled pain is considered an adverse event.
Medication reconciliation on admission
Accreditation Canada, a non-profit organization that accredits hospitals, requires hospitals to compare the medications a patient is on when admitted to those that will be given in the hospital. Half the hospitals CBC assessed follow this procedure at least 84 per cent of the time.
Hand hygiene compliance
Regular handwashing is considered the single most important way to reduce the spread of hospital-acquired infections. In half the hospitals CBC assessed, staff followed proper handwashing procedures at least 86 per cent of the time.
Studies have linked a higher percentage of single-bed rooms to better infection control, reduced medical errors, fewer falls, improved sleep and better patient outcomes. In half the hospitals CBC assessed, at least 25 per cent of beds are in single rooms.
Flexible visiting hours
Studies show that the unrestricted presence of a family member or friend can improve safety, communication and the patient’s understanding of his care.
Cots available for family members to stay overnight
Studies show that having a family member or friend stay with a patient around the clock improves safety and reduces medical mistakes.
Full meal service until 6 p.m. daily
An extended meal service can help facilitate visits from family and friends.
Conducts and reports formal patient surveys
Formal surveys that measure patients' views create incentives for hospitals to improve the quality of care and enhance public accountability. Some provinces have mandated the surveys.
Use of electronic medical records
Industry group HIMSS grades hospitals on electronic medical record use in eight stages. Some records may be automated at stage 0. Stage 7 hospitals are paperless. HIMSS research suggests hospital performance significantly improves at Stage 6. Half the hospitals CBC assessed scored 3.17 or higher.
Care provided by registered nurses
Studies have linked higher levels of care provided by RNs to better patient outcomes. In half the hospitals CBC assessed, RNs provide at least 70 per cent of all nursing care.
Providing a formal interpreter service in a patient's mother tongue can improve safety, quality of care and understanding of treatment. In the U.S., the provision of formal interpretation services affects a hospital's accreditation.
Hospital board of directors discusses patient stories
U.S.-based Institute for Healthcare Improvement recommends that hospital boards review data on quality of care at every meeting, putting a human face on issues by discussing patient stories.
Posted: Apr 10, 2013 | Last updated: Apr 17, 2013.
The data on this page is accurate as of spring 2013.
Note: CBC does not endorse and is not responsible for the content of external links.
SOURCE: Canadian Institute for Health Information, data from CBC survey sent to hospitals, provincial health ministries, health authorities
CBC hospital ratings are not medical advice or recommendation. The care provided by hospitals with higher rankings will not necessarily be better than the care offered by others. A hospital with a lower grading may excel in areas that data collection authorities and/or CBC have not considered. The information provided is merely a guide to better inform Canadians. For all medical concerns and emergencies, please see your doctor/hospital.
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