Hôpital général du Lakeshore

160 Stillview Ave., Pointe-Claire, QC

Website | 514-630-2225

  • 194
  • N/A
  • Yes
  • Not
    Graded

Your Ratings

Here’s how people have rated this hospital so far.

Respect

Communication

Timeliness

Cleanliness

Would recommend

Rate this hospital now

CBC Rating: Not Graded

Not enough information was available to rate this hospital. For a complete rating, a hospital must report statistics on all five measures CBC assessed. (Three for small hospitals.) Some hospitals do not do all the procedures included in those measures. Others handle too few surgeries or medical cases. The results that are available are displayed below.

This indicator measures the number of patients per 1,000 who die in hospital within five days of major surgery. It includes operations that take longer than two hours and usually require a general anesthetic, such as hip replacements and heart bypass surgery.

This hospital
N/A
NATIONAL AVERAGE
8.62

This indicator measures the number of patients per 1,000 who develop problems tied to nursing care such as urinary tract infections, bed sores, pneumonia or broken bones. Nurses are not solely responsible but studies show a strong link to low nurse staffing levels.

This hospital
N/A
NATIONAL AVERAGE
35.99

This indicator measures the number of patients per 1,000 who develop problems tied to nursing care such as urinary tract infections, bed sores, pneumonia or broken bones. Nurses are not solely responsible but studies show a strong link to low nurse staffing levels.

This hospital
N/A
NATIONAL AVERAGE
29.19

Data reported by this hospital shows about the same number of patients are readmitted to this hospital after surgery as to an average hospital of the same size.

This indicator measures the number of surgical patients per 100 forced to return to hospital within 30 days of discharge. Many hospitals use this measure to assess the quality of care in the hospital and in the community.

This hospital
6.07
NATIONAL AVERAGE
6.51

Data reported by this hospital shows substantially fewer patients are readmitted to this hospital after medical treatment than to an average hospital of the same size.

This indicator measures the number of medical patients per 100 forced to return to hospital within 30 days of discharge. Many hospitals use this measure to assess the quality of care in the hospital and in the community.

This hospital
9.62
NATIONAL AVERAGE
13.31

Source of indicator data: Canadian Institute for Health Information (CIHI).
The national average for each indicator is an average of all types of hospitals.

About this Hospital

  • Type of hospital: Large Community
  • Number of patients: 9,501
  • Average length of stay: 8.33 days
  • C. difficile infections: 8.6
  • MRSA infections: 0.3
  • ER wait time: 22.7 hours
  • Single-bed rooms: Unknown
  • Care provided by registered nurses: Unknown
  • Use of electronic medical records: Unknown
  • Interpreter services: Unknown
  • Death rate: Unknown
First opened in 1965, this acute care facility in Montreal's West Island offers a range of services, including surgery, a pediatric clinic, obstetrics and gynecology, short-term and ambulatory care.

the fifth estate Hospital Survey

This hospital declined to complete a survey that CBC sent to hospitals across Canada. The survey asked questions about initiatives to improve care and safety. It was developed with the help of health care experts.

Regular, reliable pain assessment

Best practice guidelines recommend that nurses screen patients at risk for pain at least once a shift, using a valid and reliable systematic pain assessment tool. Uncontrolled pain is considered an adverse event.

Medication reconciliation on admission

Accreditation Canada, a non-profit organization that accredits hospitals, requires hospitals to compare the medications a patient is on when admitted to those that will be given in the hospital. Half the hospitals CBC assessed follow this procedure at least 84 per cent of the time.

Hand hygiene compliance

Regular handwashing is considered the single most important way to reduce the spread of hospital-acquired infections. In half the hospitals CBC assessed, staff followed proper handwashing procedures at least 86 per cent of the time.

Single-bed rooms

Studies have linked a higher percentage of single-bed rooms to better infection control, reduced medical errors, fewer falls, improved sleep and better patient outcomes. In half the hospitals CBC assessed, at least 25 per cent of beds are in single rooms.

Flexible visiting hours

Studies show that the unrestricted presence of a family member or friend can improve safety, communication and the patient’s understanding of his care.

Cots available for family members to stay overnight

Studies show that having a family member or friend stay with a patient around the clock improves safety and reduces medical mistakes.

Full meal service until 6 p.m. daily

An extended meal service can help facilitate visits from family and friends.

Conducts and reports formal patient surveys

Formal surveys that measure patients' views create incentives for hospitals to improve the quality of care and enhance public accountability. Some provinces have mandated the surveys.

Use of electronic medical records

Industry group HIMSS grades hospitals on electronic medical record use in eight stages. Some records may be automated at stage 0. Stage 7 hospitals are paperless. HIMSS research suggests hospital performance significantly improves at Stage 6. Half the hospitals CBC assessed scored 3.17 or higher.

Care provided by registered nurses

Studies have linked higher levels of care provided by RNs to better patient outcomes. In half the hospitals CBC assessed, RNs provide at least 70 per cent of all nursing care.

Interpreter services

Providing a formal interpreter service in a patient's mother tongue can improve safety, quality of care and understanding of treatment. In the U.S., the provision of formal interpretation services affects a hospital's accreditation.

Hospital board of directors discusses patient stories

U.S.-based Institute for Healthcare Improvement recommends that hospital boards review data on quality of care at every meeting, putting a human face on issues by discussing patient stories.

Posted: Apr 10, 2013 | Last updated: Apr 17, 2013.

The data on this page is accurate as of spring 2013.

Read the CBC methodology.

Note: CBC does not endorse and is not responsible for the content of external links.

SOURCE: Canadian Institute for Health Information, data from CBC survey sent to hospitals, provincial health ministries, health authorities

CBC hospital ratings are not medical advice or recommendation. The care provided by hospitals with higher rankings will not necessarily be better than the care offered by others. A hospital with a lower grading may excel in areas that data collection authorities and/or CBC have not considered. The information provided is merely a guide to better inform Canadians. For all medical concerns and emergencies, please see your doctor/hospital.

Close

Rate this hospital

Please tell us how you would rate your hospital experience in these five areas.

You were consistently treated with courtesy and respect.
1 star = Poor, 5 stars = Excellent
Your care was explained to you in a way you could understand.
1 star = Poor, 5 stars = Excellent
The health care team attended to you in a timely manner.
1 star = Poor, 5 stars = Excellent
The area you were treated in was clean.
1 star = Poor, 5 stars = Excellent
How likely are you to recommend this hospital to your family and friends?
1 star = Not at all likely, 5 stars = Very likely